Nyrobi Pillers
Atlanta,GA
Summary
A hard working professional and knowledgeable individual offering years of experience in delivering customer service and administrative support. Knowledgeable in intercultural communication and clerical support while managing multiple priorities with a positive attitude. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Officer
EKG Security
05.2020 - 03.2024
- Conducted regular patrols of key areas to spot and control security concerns.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Front Desk Agent
Marksman Security
03.2024 - Current
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions.
- Conducted routine Patrols
- Completed written reports on observations noticed in the building.
Manager
Dollar General
03.2021 - 01.2023
- Opened and closed location.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
Bachelors of Science - Business Administration: Management
Shaw University
Raleigh, NC05.2023
Associate of Science & Art -
Colby Community College
Colby, Kansas01.2020
Skills
- Customer Service
- Listening Skills
- Administrative Skills
- Front Desk Management
- POS Systems
- Clerical duties
- Documentation
- File Management
- Registration processing
- Sales expertise
- Conflict and issue documentation
- Safety and security procedures
- Automated telephone systems
- Phone and Email Etiquette
- Teamwork and Collaboration
Certification
- Certified Basic Security Officer
Timeline
Front Desk Agent
Marksman Security
03.2024 - Current
Manager
Dollar General
03.2021 - 01.2023
Security Officer
EKG Security
05.2020 - 03.2024
Bachelors of Science - Business Administration: Management
Shaw University
Associate of Science & Art -
Colby Community College
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