Nyseiyah Sanders
Houston,Texas
Summary
Dynamic Customer Service Representative with a proven track record at Academy Sports Outdoors, recognized for exceeding performance metrics and enhancing customer satisfaction. Skilled in problem resolution and active listening, I fostered a positive team culture and implemented effective strategies that boosted customer loyalty and retention.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Academy Sports Outdoors
Houston, TX
01.2023 - Current
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Improved resolution time with effective problem-solving for customer complaints.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
SITEL Worldwide
Las Vegas, NV
05.2021 - 12.2023
- Assisted customers by answering inquiries and resolving issues promptly.
- Learned company products and services to provide accurate information to clients.
- Handled customer complaints effectively, ensuring satisfaction and retention.
- Collaborated with team members to enhance service delivery processes.
- Maintained detailed records of customer interactions for future reference.
- Adapted quickly to new software systems for efficient issue tracking.
- Provided support during peak hours, contributing to team productivity.
- Engaged in ongoing training programs to improve service skills and knowledge.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma - General Education
Ranch High School
Las Vegas, NV05.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Client relations
Timeline
Customer Service Representative
Academy Sports Outdoors
01.2023 - Current
Customer Service Representative
SITEL Worldwide
05.2021 - 12.2023
High School Diploma - General Education
Ranch High School