Nysia Romain
Statham,GA
Summary
Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.
Overview
7
7
years of professional experience
Work History
Toddler Teacher
Primrose School of Athens
06.2024 - Current
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Managed classroom materials and resources effectively to ensure a well-stocked learning environment at all times.
- Supported children during transitions between activities or environments by providing clear instructions and guidance as needed.
- Enhanced learning experiences by incorporating age-appropriate activities and play-based teaching methods.
- Adapted teaching methods and materials to accommodate diverse learning styles among toddlers effectively.
Rural Mail Carrier
USPS
07.2023 - 06.2024
- Organized mail ahead of delivery runs for correct routing.
- Developed strong relationships with customers through consistent communication and exceptional service quality.
- Provided excellent customer service, addressing concerns and assisting with inquiries from customers.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
Infant Teacher
Primrose School of Athens
10.2022 - 07.2023
- Created genuine relationships with each child and their families
- Help children learn about language and literacy, science, life skills, and more
- Enhanced infant learning by implementing age-appropriate activities and educational games along with the provided curriculum.
- Maintain a well-kept classroom that encourages children to create, explore and make decisions with confidence
Caregiver
Home Instead
11.2021 - 06.2022
- Provided a variety of non - medical services including companionship and home helper services to help restore balance for a specific client
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained a relationship with the client and their family
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Administrative Assistant
HMSA
07.2021 - 06.2022
- Processing documents - authorization requests and legal documents (ex. POA Advance Healthcare Directives ect.)
- Keep records orderly and digitalized them
- Mentored new hires
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Security Desk Attendant
Framingham State University
09.2017 - 03.2020
- Served as first point of contact and answered a variety of questions and concerns from visitors
- Ensured safety of residence halls by regulating entry
- Submit reports regarding infractions and operational issues as necessary
Auxiliary Security Desk Attendant
Framingham State University
05.2018 - 08.2018
- Supported Resident Assistant staff in an on-call capacity when needed such as in case of emergency situations, and student lock-outs
Vaccine Clinic Attendant
The Queenʻs Medical Center
03.2021 - 09.2021
- Assisted patients seeking vaccines by checking them in, leading them to vaccine stations
- Provided a caring environment to put them at ease
- Prepared supplies for nurses to utilize
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Responded to patient requests efficiently and with knowledgeable assistance.
Education
Bachelor of Arts - Liberal Studies
Framingham State University
Framingham, MA12.2020
Skills
- Microsoft Tools
- Strong Work Ethic
- Patience and understanding
- Team player attitude
- Reliability and punctuality
- Safety understanding and awareness
- Customer Service
- Data Entry
Timeline
Toddler Teacher
Primrose School of Athens
06.2024 - Current
Rural Mail Carrier
USPS
07.2023 - 06.2024
Infant Teacher
Primrose School of Athens
10.2022 - 07.2023
Caregiver
Home Instead
11.2021 - 06.2022
Administrative Assistant
HMSA
07.2021 - 06.2022
Vaccine Clinic Attendant
The Queenʻs Medical Center
03.2021 - 09.2021
Auxiliary Security Desk Attendant
Framingham State University
05.2018 - 08.2018
Security Desk Attendant
Framingham State University
09.2017 - 03.2020
Bachelor of Arts - Liberal Studies
Framingham State University
Coursework
- Legal Environment of Business
- Organizational Behavior
- Professional Writing
- Effective Speaking
Leadership Experience
Resident Assistant, Framingham State University, Residence Life, Framingham, MA, 01/18, 12/18, Managed college residence hall floor of 45 ethnically diverse undergraduate students to enhance sense of community and interpersonal development., Planned monthly stress management events and activities to promote self-care and build community among residents., Designed and created monthly educational bulletin boards on topics such as LGBTQ+ identity and inclusion, impaired driving statistics, and sexual assault prevention., Mediated conflict among residents using active listening and provided problem solving techniques., Handled sensitive and confidential information and informed supervisors as necessary., Enforced university and Residence Life policies to ensure a safe and enjoyable living environment.
Coursework
- Legal Environment of Business
- Organizational Behavior
- Professional Writing
- Effective Speaking
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