Nyssa casiano
the Gold Room Chicago
Maywood,IL
3
years of professional experience
Detail-oriented professional with experience in front desk operations and security management. Known for strong communication and conflict resolution skills, effectively responding to client inquiries while prioritizing safety and confidentiality.
Offering strong communication and organizational abilities, eager to learn and develop in a professional environment the ability to pick up new tasks quickly and adapt to various responsibilities Ready to use and develop administrative and customer service skills in any role.
Work History
Receptionist
1 Year 10 Months- Managed front desk operations, greeting guests and ensuring a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Security Officer
2 Years 2 Months- Conducted regular patrols to identify security risks and maintain a secure environment.
- Monitored premises to prevent unauthorized access and ensure safety of personnel and property.
- Responded effectively to emergencies, coordinating with law enforcement and emergency services.
- Documented incidents and prepared detailed reports for management review and analysis.
- Assisted in training new security staff on protocols, procedures, and emergency response techniques.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
Education
No Degree - Crime Scene Investigator
- triumph and surge Member
High School Diploma
- Dean's List senior year 2023
- Colab freshman year 2020
Skills
Customer/Client relations
Communication techniques
Organization skills
Time management
Task prioritization
Safety protocols
Calm demeanor
Positive and professional
Conflict resolution
Timeline
Receptionist
the Gold Room Chicago
10.2024 - CurrentRead More
Security Officer
Luna Security
06.2023 - 08.2025Read More
Triton College
No Degree from Crime Scene Investigator
Read More
West Leyden Highschool
High School Diploma
Read More