Nyssa Valenzuela-Franklin
Topeka
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
2026
2026
years of post-secondary education
Work History
Customer Service Associate
Walmart
Topeka
08.2023 - Current
- Assisted customers by promptly addressing inquiries, resulting in improved overall shopping experience and satisfaction.
- Managed cash register operations, ensuring accurate transactions and adherence to company policies and procedures.
- Trained new associates on customer service protocols and store policies, fostering a knowledgeable and capable team.
- Resolved customer complaints effectively, leading to greater customer retention and loyalty through attentive service.
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Provided information about products and services available to customers.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Collected deposits or payments and arranged for billing.
Education
Bachelor of Arts - Art
Washburn University of Topeka
Topeka, KS 08.2023 - 02.2026
Topeka High School
Topeka, KansasSkills
- Customer inquiry resolution
- Cash register operations
- Customer relationship management
- Complaint resolution
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Limited
Timeline
Customer Service Associate
Walmart
08.2023 - Current
Bachelor of Arts - Art
Washburn University of Topeka
08.2023 - 02.2026
Topeka High School