Nyssa Y Stennett
Pensacola,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful [Type] setting. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
31
31
years of professional experience
Work History
Front Desk Agent
DAYS INN, DOWNTOWN BY WYNDHAM
PENSACOLA, FL
09.2021 - Current
- Greeted and assisted guests with check-in and check-out processes.
- Managed reservation systems to ensure accurate booking information.
- Responded promptly to guest inquiries and concerns, enhancing satisfaction.
- Maintained cleanliness and organization of front desk area for efficiency.
- Processed payments and handled cash transactions with precision.
- Provided information on local attractions and services to enhance guest experience.
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Front Desk Agent/ NIGHT AUDIT
GRAND HOTEL PENSACOLA
11.2018 - 09.2021
- Increased customer loyalty with exceptional communication skills and personalized service.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Implemented efficient booking systems to streamline reservations and reduce wait times.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
- Facilitated welcoming environment, greeting guests upon arrival.
Front Desk Agent/ NIGHT AUDIT
MAINSTAY SUITES
01.2017 - 10.2020
- Trained new staff on operational procedures and customer service standards.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
CASINO FOOD AND BEVERAGE MANAGER
HARRAS CASINO MARYLENHIEGHTS
01.1995 - 12.2017
- Oversaw daily food and beverage operations, ensuring compliance with health and safety regulations.
- Developed and implemented training programs for staff to enhance service quality and efficiency.
- Managed inventory levels using POS systems, optimizing stock control and reducing waste.
- Collaborated with chefs to design seasonal menus that align with customer preferences and trends.
- Analyzed customer feedback to improve service delivery and enhance guest satisfaction scores.
- Led cost-control initiatives that reduced expenses while maintaining high-quality standards in service delivery.
- Coordinated staff schedules to optimize labor costs while ensuring adequate coverage during peak times.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Maintained highest standards for beverage quality and service.
Skills
- Customer service
- Problem-solving skills
- Hospitality services
- Guest relations
- Oral and written communications
- Hospitality service expertise
Timeline
Front Desk Agent
DAYS INN, DOWNTOWN BY WYNDHAM
09.2021 - Current
Front Desk Agent/ NIGHT AUDIT
GRAND HOTEL PENSACOLA
11.2018 - 09.2021
Front Desk Agent/ NIGHT AUDIT
MAINSTAY SUITES
01.2017 - 10.2020
CASINO FOOD AND BEVERAGE MANAGER
HARRAS CASINO MARYLENHIEGHTS
01.1995 - 12.2017