Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nyssia Carswell

Greensboro,NC, North Carolina

Summary

Authorized to work in the US for any employer Highly skilled Loan Specialist with expertise in data accuracy and security. Hardworking professional with over 10 years of assisting clients, scheduling payments and reviewing credit histories. Knowledgeable in all credit procedures. Highly skilled Loan Specialist with expertise in data accuracy and security. Hardworking professional with over 5 years of assisting clients, scheduling payments and reviewing credit histories. Knowledgeable in all credit procedures. Talented 5 with proven track record of providing financial services to clients while managing complex loan transactions. Possesses deep understanding of credit analysis, loan origination and closing. Offers great time management and task prioritization skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Loan Service Specialist

SunTrust Bank now Truist
09.2022 - Current
  • Assist clients with payments
  • Answer calls in order they are received
  • Verify accounts to see if everything is accurate.

Mail Handler

United States Postal Services
11.2017 - 01.2023
  • Sorted mail to its proper location by alphabetical and numeral order
  • Scan in packages as it came through
  • Loaded trucks up with mail and packages so it can go to its destination
  • Used machines where it sort the mail by zip code.

Worker

Amazon
05.2018 - 09.2018
  • Scanned clients into data base
  • Assisted clients with scanning packages
  • Replaces empty carts with stocked carts
  • Assisted with any questions the client may have

Customer Service Representative

United Healthcare
08.2016 - 01.2017
  • Resolve and document customer service inquires
  • Inquires may include but are not limited to: billing questions, payment plans, processing adjustments, refunds, and any action needed to resolve issues
  • Research, troubleshoot and / or partner with others to resolve complex issues and customer complaints
  • Evaluate and respond to all aspects of written or received correspondence
  • Meet or exceed all production quality goals and adhere to all policies and procedures.

Certified Nursing Assistant

Regency Retirement Village
02.2016 - 07.2016
  • Assist residents with performing basic task
  • Respond immediately to call from patients for assistance or treatment and alert medical staff to emergency situations
  • Engage in housekeeping task such as replacing linens on beds, clearing patient rooms and removing and replacing trash bags
  • Work with dining room personnel to ensure that all residents get the daily meals.

Customer Service representative

Convergys
12.2015 - 02.2016
  • Assist customers in completing annual enrollment
  • Utilized appropriate sales techniques to encourage a good customer relationship and enhance the buying experience for sales calls
  • Complete transactions to ensure the consumer's appropriate coverage matching the customer needs
  • Provide courteous and display good listening skill to each customer
  • Provided compassionate care to patients of different cultural backgrounds.

Sales Associate

Kohl's
11.2013 - 07.2015
  • Adapting selling techniques and style to suit an specific audience
  • Greeting customers in a professional manner and listening to their needs
  • Maintain fitting rooms, sales floor, and work areas according to company best practice
  • Provided friendly and excellent customer service experience and in a friendly, courteous manner
  • Responsible for price changes, preparation and taking inventory and stock room organization and other

Education

Leadership Medication Technician Training Program -

Alamance Community College
Graham, NC
04.2017

Certified Nursing Assistant - undefined

ECPI University's College of Health Science
Greensboro, NC
2015

Skills

  • CUSTOMER SERVICE (
  • 2 years)
  • Call Center
  • Customer Support
  • Additional Information
  • A highly motivated professional who is compassionate and has a genuine interest in working and
  • Helping
  • Customers and patients
  • Thrive in building customer relationships and loyalty
  • Flexible and willing to learn new concepts and skills
  • Independent and solid team player who has a strong work ethic and is able to meet and exceed
  • Timely demands
  • And effectively manage multiple workloads
  • Professional in appearance and has respectful, business-like manner
  • Core Competencies
  • Customer Service Driven
  • Good Interpersonal and communication skills
  • A high work ethic and dedication
  • Detailed and Organized
  • Innovative and likes a challenges
  • Able to work in a team or independently
  • Have excellent analytical skills
  • Personalized Patient/Customer care
  • Customer Accounts Management
  • Financial Advisement
  • Debt Consolidation

Accomplishments

  • Achieved Process Quality by completing calls with accuracy and efficiency.
  • Collaborated with team of 20 in the development of Bold School Supply Drive.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.


Timeline

Loan Service Specialist

SunTrust Bank now Truist
09.2022 - Current

Worker

Amazon
05.2018 - 09.2018

Mail Handler

United States Postal Services
11.2017 - 01.2023

Customer Service Representative

United Healthcare
08.2016 - 01.2017

Certified Nursing Assistant

Regency Retirement Village
02.2016 - 07.2016

Customer Service representative

Convergys
12.2015 - 02.2016

Sales Associate

Kohl's
11.2013 - 07.2015

Leadership Medication Technician Training Program -

Alamance Community College

Certified Nursing Assistant - undefined

ECPI University's College of Health Science
Nyssia Carswell