Nytandra Whitley

•Collaborated with team members to achieve monthly service targets and maintain high-quality standards.

• Efficiently managed high-volume workloads under tight deadlines, consistently meeting performance expectations without sacrificing quality or attention to detail.
• Managed customer inquiries regarding water accounts, ensuring timely resolutions that enhanced client satisfaction and loyalty.
• Collaborated with team members to streamline service order processes, resulting in quicker response times and improved service efficiency.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Assist Medicaid and Medicare recipients with inquiries regarding program benefits, eligibility, enrollment and billing inquiries while maintaining a positive and efficient customer service experience.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed strong product knowledge to provide informed recommendation services based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Cleaned and sanitized guest rooms following established procedures and standards.
• Replenished supplies and amenities to maintain room readiness for guests.
• Reported maintenance issues promptly to ensure guest comfort and safety.
• Ensured compliance with health and safety regulations in all cleaning practices.
• Provided excellent customer service by addressing guest requests and inquiries promptly.
• Collaborated with team members to prioritize cleaning tasks during peak hours.
• Coached new housekeeping personnel by demonstrating approved cleaning procedures.
• Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.

• Organized and maintained merchandise in stockrooms, including labeling and ensuring proper stock rotation.

• Assisted with stocking shelves and maintaining inventory levels.
• Resolved customer complaints and escalated issues when necessary.
• Processed customer transactions efficiently using point-of-sale systems.
• Assisted customers in locating products throughout the store.
• Performed other duties as assigned by management.

• Assisted clients with daily living needs, bathing, dressing, grooming, toileting, and transferring between locations to maintain self-esteem and general wellness.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
• Remind clients to take medication, help administer if needed.
• Maintain a safe and clean living environment by performing light housekeeping tasks and running errands.
• Built strong relationships with clients to deliver emotional support and companionship.