NYTEARIA CURRY
Greenwood,SC
Summary
Resourceful support professional with 11 years in administrative operations, customer retention, disaster assistance, healthcare support, and information processing. Expertise in managing high-volume workloads and resolving complex inquiries while ensuring accurate documentation. Proven track record in supporting government programs and customer-focused organizations, delivering reliable and professional service across diverse industries.
Overview
9
9
years of professional experience
Work History
Administrative Support Specialist
Department Of Environmental Affairs
Greenwood, SC
10.2025 - 05.2026
- Managed front desk operations, ensuring smooth visitor check-ins and efficient phone system handling while providing daily administrative support.
- Provided customer service by answering inquiries, resolving issues, and directing clients to appropriate departments.
- Scheduled appointments and coordinated calendars to streamline office workflow and enhance overall efficiency.
- Utilized office software (Microsoft Office, email systems, scheduling tools) to complete administrative tasks effectively, contributing to organized office operations.
Disaster Assistance Support Specialist
FEMA
Charlotte, NC
02.2024 - 10.2025
- Delivered high-volume inbound and outbound support to disaster survivors, ensuring accurate understanding of FEMA programs, eligibility requirements, and application status.
- Guided applicants in completing disaster assistance forms and verifying documentation, facilitating navigation of federal relief processes.
- Escalated urgent or high-risk cases to appropriate FEMA teams, expediting timely support for affected individuals.
- Demonstrated resilience and professionalism while supporting communities during crisis events, including natural disasters and emergency declarations.
Customer Retention Specialist
Spectrum
Charlotte, NC
10.2022 - 02.2024
- Managed high-volume inbound and outbound calls to retain customers, resolve service concerns, and prevent account cancellations, enhancing overall customer loyalty.
- Managed high-volume inbound and outbound calls to retain customers, resolve service concerns, and prevent account cancellations.
- Utilized CRM systems to document interactions, update account information, and track retention outcomes, while ensuring accurate records for informed decision-making.
- Documented customer interactions using CRM systems to ensure accurate account information.
Healthcare Support Specialist
Concentrix
Greenwood, SC
07.2020 - 10.2022
- Assisted patients and healthcare members with benefits, claims, billing, and coverage inquiries, enhancing member experience in high-volume remote a high-volume remote support environment.
- Explained complex healthcare policies in clear, supportive language, facilitating better member understanding and increasing satisfaction.
- Verified insurance information, updated member records, and ensured accuracy while handling HIPAA-protected data.
- Documented interactions in CRM systems, ensuring adherence to compliance guidelines for healthcare communication and maintaining accurate records.
Information Processing Specialist
Renfro Distribution
Clinton, SC
06.2017 - 07.2020
- Processed and maintained high-volume data with strong accuracy and attention to detail.
- Reviewed records for errors, corrected discrepancies, ensured data integrity across multiple systems to maintain accurate information.
- Organized documentation and generated reports to enhance support for inventory, warehouse, and administrative operations.
- Handled confidential information in accordance with company policies and data-handling standards.
Education
Bachelor of Science - Cybersecurity
Southern New Hampshire University
New HampshireSkills
- Administrative Support
- CRM systems
- Data entry
- Documentation & Record Accuracy
- Customer Service Excellence
- Call Center Operations
- Client Support Coordination
- Client retention
- Conflict resolution
- Crisis management
- Process Improvement Techniques
- Multitasking
- Remote Work Communication
- Policy education
Timeline
Administrative Support Specialist
Department Of Environmental Affairs
10.2025 - 05.2026
Disaster Assistance Support Specialist
FEMA
02.2024 - 10.2025
Customer Retention Specialist
Spectrum
10.2022 - 02.2024
Healthcare Support Specialist
Concentrix
07.2020 - 10.2022
Information Processing Specialist
Renfro Distribution
06.2017 - 07.2020
Bachelor of Science - Cybersecurity
Southern New Hampshire University