Nytia Henry
Albany,Georgia
Summary
Driven professional with a strong background in customer service and life insurance sales, notably with TTEC. Excelled in building relationships and employing negotiation tactics, enhancing client satisfaction and loyalty. Demonstrated exceptional problem-solving abilities and active listening skills, leading to significant improvements in customer service delivery and financial planning for clients.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Life Insurance Agent
TTEC
09.2022 - 09.2023
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
Customer Service Representative
Sitel
08.2021 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Amazon
05.2021 - 07.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
No Degree -
Strayer University
Washington, DCSkills
- Insurance Policy Sales
- In-depth product knowledge
- Building Relationships
- Client Service
- Negotiation Tactics
- Prospecting clients
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Service
- Data Entry
Certification
- Life and Health Insurance License - Georgia Department of Insurance.
Timeline
Life Insurance Agent
TTEC
09.2022 - 09.2023
Customer Service Representative
Sitel
08.2021 - 07.2022
Customer Service Representative
Amazon
05.2021 - 07.2021
No Degree -
Strayer University
Similar Profiles
Tisha WestTisha West
Customer Service Representative at TTECCustomer Service Representative at TTEC
Tirzah BoulwareTirzah Boulware
Customer Service Representative at TTECCustomer Service Representative at TTEC
Wendy WeaverWendy Weaver
Banking Assistant at TTECBanking Assistant at TTEC