Oakley Coca
Kenosha,WI
Summary
Detail-oriented professional with expertise in organizational communication and confidentiality within legal environments. Proven experience in managing records, coordinating schedules, and ensuring accuracy in high-pressure settings. As Vice President of Administration for a collegiate sorority, led governance, record-keeping, and compliance initiatives, showcasing strong leadership and policy management skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
Ruffolos Salon and Spa
Kenosha, Wisconsin
11.2022 - Current
- Managed appointment scheduling using salon management software effectively.
- Greeted clients warmly and directed them to appropriate services.
- Answered phone calls and addressed client inquiries promptly and professionally.
- Maintained a clean and organized reception area for a welcoming environment.
- Assisted stylists with client check-ins and service preparations efficiently.
- Processed payments and handled cash transactions accurately at the front desk.
- Developed positive relationships with clients to enhance customer satisfaction consistently.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Education
Bachelor in Criminology - Legal Studies
University of Wisconsin-Whitewater
Whitewater05-2027
High School Diploma -
Jerome I. Case High School
Racine, WI06-2023
Skills
- Legal research and analysis
- Customer service and support
- Data entry and file management
- Appointment scheduling and organization
- Conflict resolution strategies
- Time management skills
- Team collaboration and communication
- Office administration and operations
- Service-oriented mindset
- Strategic planning
Certification
OSHA Certified
Timeline
Receptionist
Ruffolos Salon and Spa
11.2022 - Current
Bachelor in Criminology - Legal Studies
University of Wisconsin-Whitewater
High School Diploma -
Jerome I. Case High School