Oakley Cramer
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
Teds Cafe Escondido
09.2022 - Current
- Managed staff schedules (Host, Server, Togo, Bartender), ensuring adequate coverage during peak times and reduced labor costs.
- Managed team of up to 50 restaurant staff, maintaining exceptional customer service and quality standards.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
Server
Teds Cafe Escondido
01.2022 - 09.2022
- Rapidly progressed in training through superior service, effort, and diligence.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Delivery Driver
Amazon, UberEats, Postmates, DoorDash, Etc.
04.2020 - 01.2022
- An autonomous job during covid to keep my bills paid.
Structural Draftsman
Tlf Engineers
03.2018 - 04.2020
- Enhanced structural design quality by meticulously reviewing drawings and specifications for accuracy.
- Reduced project delays by efficiently coordinating with architects, engineers, and contractors to resolve design issues.
- Streamlined drafting processes by incorporating AutoCAD and Revit software to produce detailed 2D and 3D models.
- Ensured code compliance by staying up-to-date on local, state, and federal building codes and regulations.
- Optimized collaboration with team members through clear communication and organization of drafting projects.
Education
Fundamentals of CADD Drafting - Drafting And Design
Central Technology Center - Drumright
Drumright, OK05.2016
High School Diploma -
Ripley High School
Ripley, OK03.2016
Skills
- Scheduling and labor control
- Inventory Control
- Budget Administration
- Interpersonal and Written Communication
- Staff Assessment
- Attention to detail
- Time management
- Adaptability and flexibility
- Computer literacy
- Problem-solving abilities
- Team leadership
- Quality control
Certification
ACT WorkKeys Gold Certification
Applied Math (6); Reading Information (6);
Locating Information (5)
Timeline
Assistant Restaurant Manager
Teds Cafe Escondido
09.2022 - Current
Server
Teds Cafe Escondido
01.2022 - 09.2022
Delivery Driver
Amazon, UberEats, Postmates, DoorDash, Etc.
04.2020 - 01.2022
Structural Draftsman
Tlf Engineers
03.2018 - 04.2020
Fundamentals of CADD Drafting - Drafting And Design
Central Technology Center - Drumright
High School Diploma -
Ripley High School
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