Oana Camin
Williamsburg,VA
Summary
Strategic General Manager of Operations known for high productivity and efficient task completion. Possess specialized skills in operational strategy development, team leadership, and process optimization. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and team synergy.
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
7
7
years of professional experience
Work History
General Manager of Operations
Another Broken Egg Cafe
Williamsburg
10.2024 - Current
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented successful business strategies to increase revenue and target new markets.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Managed training programs for new employees, including orientation and onboarding activities.
- Assessed employee performance and provided feedback regarding areas of strength or improvement opportunities.
- Built strong operational teams to meet process and production demands.
- Coordinated with other departments to ensure successful delivery of services.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Prepared staff work schedules and assigned team members to specific duties.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Enforced federal, state, local and company rules for safety and operations.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Collaborated with marketing team to develop promotional campaigns for products or services.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Conducted regular meetings with department heads to review progress against goals and objectives.
- Responded to information requests from superiors, providing specific documentation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed scheduling, training and inventory control.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with safety guidelines by regularly inspecting work areas.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Resolved escalated customer service issues in a timely manner.
- Analyzed data from surveys and focus groups to identify trends in customer feedback.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Presented performance and productivity reports to supervisors.
- Tracked and replenished inventory to maintain par levels.
- Structured HR consulting services to support clients during organizational developments and changes.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Oversaw financial management, budget management, accounting and payroll activities.
- Monitored progress by establishing plans, budgets and measuring results.
- Provided strategic direction to staff members in order to maximize productivity.
- Implemented campaigns and promotions to help with developing goods and services.
- Developed and implemented operational policies and procedures to improve efficiency.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Addressed customer concerns with suitable solutions.
- Identified cost savings initiatives that could be implemented across all departments.
- Guided employees on understanding and meeting changing customer needs and expectations.
General Manager
Red Lobster
Williamsburg
12.2019 - 05.2024
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed service and sales strategies to improve retention and revenue.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Trained employees on duties, policies and procedures.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Designed sales and service strategies to improve revenue and retention.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Prepared staff work schedules and assigned team members to specific duties.
- Formed and sustained strategic relationships with clients.
- Created schedules and monitored payroll to remain within budget.
- Guided management and supervisory staff to promote smooth operations.
- Recruited, interviewed and hired qualified staff for open positions.
- Structured HR consulting services to support clients during organizational developments and changes.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented campaigns and promotions to help with developing goods and services.
- Supervised employees through planning, assignments, and direction.
- Administered employee discipline through verbal and written warnings.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Analyzed market trends to inform business decisions and strategies.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Oversaw product development initiatives from concept through completion stages.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored progress by establishing plans, budgets and measuring results.
- Ensured compliance with local health department regulations regarding food safety standards.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Delegated work to staff, setting priorities and goals.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Implemented successful business strategies to increase revenue and target new markets.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Mitigated business risks by working closely with staff members and assessing performance.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Recognized by management for providing exceptional customer service.
- Conducted testing of software and systems to ensure quality and reliability.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked effectively in team environments to make the workplace more productive.
Data Analyst
WayToVat
Canova Romania , VA
07.2018 - 04.2019
- Assessed the effectiveness and accuracy of new data sources and data gathering techniques.
- Analyzed large datasets to address strategic and operational business questions.
- Managed diverse projects for data capture, storage and forecast analysis.
- Developed custom data models and algorithms to apply to data sets, enhancing business operations.
- Monitored performance and quality control plans to identify improvements in data systems.
- Created and designed business intelligence databases, spreadsheets or outputs.
- Analyzed and tracked data to prepare forecasts and identify trends.
- Maintained documentation of all the processes related to Data Analysis.
- Generated standard or custom reports summarizing business, financial or economic data.
- Maintained or updated business intelligence tools, databases or dashboards.
- Collected, tracked and evaluated current business and market trend data.
- Communicated with customers, competitors and suppliers to stay abreast of industry or business trends.
- Utilized predictive modeling to increase and optimize customer experiences, revenue generation, ad targeting, and other business outcomes.
- Created or reviewed technical design documentation to drive accuracy of reporting solutions.
- Translated raw data into meaningful information using statistical techniques.
- Conducted workshops and training sessions for non-technical staff on data analytics and data-driven decision-making.
- Disseminated information regarding tools, reports or metadata enhancements.
- Performed data entry, data cleaning, and data coding for analysis.
- Gathered and organized data to analyze current industry trends.
- Optimized existing database structures for better performance on analytics tasks.
- Collected, tracked and reviewed data to evaluate business and market trends.
- Provided data-driven solutions to support decision making.
- Collected business intelligence data from industry reports, public information or purchased sources.
- Identified and analyzed industry or geographic trends with business strategy implications.
- Developed and maintained databases, data systems, reorganizing data in a readable format.
- Developed and implemented data collection systems and strategies to optimize statistical efficiency and data quality.
- Collaborated with IT and business process owners to enhance system requirements for analytical purposes.
- Filtered and cleaned data, and reviewed computer reports, printouts, and performance indicators to locate and correct code problems.
- Generated reports and obtained data to develop analytics on key performance and operational metrics.
- Identified needs of customers promptly and efficiently.
- Conducted full lifecycle analysis to include requirements, activities, and design of data analytic solutions.
- Developed dashboards with Tableau to monitor key performance indicators.
- Maintained library of model documents, templates or other reusable knowledge assets.
- Collaborated with cross-functional teams to prioritize business and information needs.
- Provided technical support for existing reports, dashboards or other tools.
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
- Worked closely with management to prioritize business and information needs.
- Worked with internal teams to understand business needs and changing strategies.
- Utilized advanced analytics tools such as SAS, SPSS, Excel PowerPivot, to manipulate large volumes of structured and unstructured data sets.
- Supported initiatives for data integrity and normalization.
- Utilized statistical techniques to interpret data and analyze results, providing actionable insights to stakeholders.
Education
Bachelor of Science - Computer Science
University of Craiova
Romania08-2018
Skills
- Logistics management
- Staff development
- Business analysis
- Operations management
- Marketing
- Production
- Incidents management
- Performance monitoring
- Performance reporting
- Health and safety compliance
- Maintenance planning
- Systems implementation
- Strategic partnerships
- Inventory management
- Problem-solving
- Budget development and management
- Purchasing and procurement
- Consultative sales
- Team building/leadership
- Supply chain distribution
- Workforce training
- Vendor sourcing
- Schedule oversight
- Staff training
- Cross-functional communications
- Process automation
- Social media marketing
- Market growth
- Policies and procedures implementation
- Management
- Lean manufacturing and design
- Customer relations specialist
- Budgeting and cost control
- Crisis management
- Logistics oversight
- Inventory control
- Onboarding and orientation
- Market research, forecasting, and analysis
- Cost reduction strategies
- Business development understanding
- Customer service
- Contract review and recommendations
- Troubleshooting and problem solving
- Operations monitoring
- Report generation
- Planned equipment constraints
- Project leadership
- Operational efficiency
- Schedule management
- Financial and cash flow analyses
- Building and facility management
- Business intelligence
- Planning and implementation
Timeline
General Manager of Operations
Another Broken Egg Cafe
10.2024 - Current
General Manager
Red Lobster
12.2019 - 05.2024
Data Analyst
WayToVat
07.2018 - 04.2019
Bachelor of Science - Computer Science
University of Craiova