Oasis Bonenfant
MHRT-1
Sidney,ME
Summary
Skilled Mental Health Rehabilitation Technician with several certificates and extensive mental health services background. Supported numerous patients in large residential treatment facility and played key role in achievement of positive patient outcomes. Excellent communications and patient management skills leading to desirable results.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
MHRT-1
Motivational Services
Augusta , Maine
08.2021 - Current
- Provided complex crisis intervention and stabilization to patients in psychological distress.
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
- Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
- Provided clients with recommendations to community resources.
Correctional Officer
Kennebec County Correctional Facility
Augusta, ME
05.2019 - 08.2021
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Observed behavior of residents individually and in groups.
- Received and accounted for personal possessions and determined inmate work assignments.
- Booked new inmates into facility and processed inmates for release.
Crew Trainer
McDonald's
Augusta, ME
11.2017 - 08.2019
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Certified Nursing Assistant
Coastal Shores
Bruinswick, Maine
09.2018 - 04.2019
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Waitress
Fusion
Lewiston, Maine
08.2018 - 02.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
High School Diploma -
Gardiner Area High School
Gardiner, ME06.2019
Skills
- Relaxation Techniques
- Goal Development
- Wellness Checks
- Supporting Daily Living Needs
- HIPAA Requirements
- Scheduling Medical Appointments
- Safety and Risk Assessments
- Mental Health Support
- Emotional Support
- Group Activities
- Progress Monitoring
- Mental Health Disorders Knowledge
- Medication Identification
Certification
- MHRT-1 (Mental Health Rehabilitation Technician)
- MANDT (de-escalation tactics)
- CRMA (Certified Residential Medication Aide)
- MHSS (Mental Health Support Specialist)
- First Aide (infant, toddler and adult)
- HIPPA (Health Insurance Portability and Accountability Act)
Timeline
MHRT-1
Motivational Services
08.2021 - Current
Correctional Officer
Kennebec County Correctional Facility
05.2019 - 08.2021
Certified Nursing Assistant
Coastal Shores
09.2018 - 04.2019
Waitress
Fusion
08.2018 - 02.2019
Crew Trainer
McDonald's
11.2017 - 08.2019
High School Diploma -
Gardiner Area High School
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