Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Obed Ayala

Revere,MA

Summary

Dynamic IT Service Desk Analyst with experience at Mass General Brigham, skilled in hardware and software troubleshooting. Proven ability to enhance service desk performance through effective communication and process improvement, maintaining high standards of customer service while supporting remote teams.

Overview

6
6
years of professional experience

Work History

Amazon FC Associate

Amazon
09.2024 - Current
  • Followed procedures at all times for personal and team safety.
  • Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
  • Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
  • Picked and packed order items.
  • Loaded and unloaded trucks efficiently using appropriate equipment such as pallet jacks or forklifts when necessary.

Cook

Do & Co
05.2022 - 07.2024
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.

IT Service Desk Analyst

Mass General Brigham (Intern)
01.2023 - 05.2023
  • Supported remote workers with seamless technology integration, enabling productivity and effective communication across dispersed teams.
  • Enhanced IT service desk performance by implementing best practices, monitoring metrics, and identifying areas for improvement.
  • Maintained detailed documentation for all IT service desk processes and procedures, facilitating knowledge transfer and promoting consistency across support teams.
  • Delivered comprehensive training sessions for new IT service desk analysts, ensuring rapid onboarding and adherence to company standards.
  • Assisted in the development of IT service desk policies, ensuring compliance with industry standards and regulations while maintaining a focus on providing excellent customer service.

Line Cook

Atru
04.2019 - 05.2022
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Dealing with pressure and multitasking during peak hours and maintaining a clean and sanitized area.

Education

Information Technology Systems

Year Up And Roxbury Community College
Roxbury, MA
08-2023

Skills

    Specialty Track Skills: Hardware and software installation

    Figuring out issues with solutions

    Professional Communication: Verbal, VIsual, Written, and non-Verbal communication

    Technical: MS Office 2016 (Excel, Word, PowerPoint, Outlook)

    Software and Hardware Troubleshooting and Rebooting

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Amazon FC Associate

Amazon
09.2024 - Current

IT Service Desk Analyst

Mass General Brigham (Intern)
01.2023 - 05.2023

Cook

Do & Co
05.2022 - 07.2024

Line Cook

Atru
04.2019 - 05.2022

Information Technology Systems

Year Up And Roxbury Community College

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Obed Ayala