Obed Hearns
Murfreesboro,TN
Summary
Dynamic and results-driven professional with a diverse background in sales, customer service, and client relationship management. Demonstrated success in exceeding sales targets, negotiating contracts, and driving customer satisfaction. Strong interpersonal and communication skills with the ability to build lasting relationships and foster business growth. Skilled in sales strategy, marketing, and utilizing technology to enhance operational efficiency. Proven public speaking experience with a focus on delivering presentations to clients and stakeholders.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Freight Sales Account Executive
Interstate Logistics
04.2024 - Current
- Exceeded sales targets by 20% through strategic planning and effective relationship building
- Increased client base by 30% within the first year through personalized sales approaches
- Negotiated contracts and improved profit margins by analyzing market trends and providing tailored solutions
- Utilized freight management software to track shipments and ensure smooth logistics operations
- Consistently recognized for exceptional customer service and maintaining high client satisfaction ratings
- Leveraged CRM tools and Salesforce to manage client relationships, track interactions, and optimize follow-ups for better conversion rates
Personal Trainer
Crunch Fitness
08.2023 - 03.2024
- Designed personalized fitness plans, resulting in measurable health improvements for clients
- Closed 30-40% of consultations, consistently achieving sales goals while managing a dynamic schedule
- Delivered exceptional customer service, fostering strong client relationships and encouraging retention
- Utilized CRM systems to maintain client profiles, track progress, and ensure personalized services
- Delivered public speaking presentations to clients and prospects about fitness programs and wellness strategies
Valet Driver
Metropolis
04.2023 - 12.2023
- Delivered excellent customer service, assisting clients efficiently with parking and retrieving vehicles
- Maintained professionalism while ensuring high client satisfaction in a fast-paced environment
Server
The Grove
01.2022 - 03.2023
- Managed up to 20 tables per shift, providing prompt and friendly service in a high-volume restaurant
- Collaborated with team members to ensure smooth operations and customer satisfaction
Delivery Driver
Domino’s
06.2020 - 01.2021
- Ensured timely, accurate pizza deliveries while maintaining high levels of customer satisfaction
- Managed cash transactions of approximately $350 daily, maintaining accurate records
Sales Representative
Alder Home Protection
05.2020 - 08.2020
- Achieved significant conversion rates through door-to-door sales for home security systems
- Developed leads and built rapport with customers to drive sales and meet targets
- Used CRM tools to organize leads, track follow-ups, and analyze sales data for performance improvements
Education
Business Marketing
Middle Tennessee State University
Murfreesboro, TN12.2023
Freed-Hardeman University
Jackson, TN05.2019
High School Diploma -
Jackson Christian School
Jackson, TN05.2019
Skills
- Strategic sales planning
- Contract negotiations
- Upselling
- Customer relationship management
- Exceptional communication
- Rapport building
- Conflict resolution
- Teamwork
- Proficient in managing client relationships
- Tracking sales activity
- Leveraging CRM and Salesforce tools
- Delivering presentations
- Effectively communicating product and service benefits
- Fitness program design
- Nutrition
- Physiology
- Client motivation
- Lifestyle coaching
- Salesforce
- POS systems
- Microsoft Office Suite
- Freight management software
- Freight management
- Delivery coordination
- Maintenance
- Problem-solving in high-pressure environments
- Time management
- Multitasking
- Data entry
- Driving
Certification
- Certified Personal Trainer (ISSA), Present
- AED Certification, 09/01/23, 06/30/25
- Driver’s License
Timeline
Freight Sales Account Executive
Interstate Logistics
04.2024 - Current
Personal Trainer
Crunch Fitness
08.2023 - 03.2024
Valet Driver
Metropolis
04.2023 - 12.2023
Server
The Grove
01.2022 - 03.2023
Delivery Driver
Domino’s
06.2020 - 01.2021
Sales Representative
Alder Home Protection
05.2020 - 08.2020
High School Diploma -
Jackson Christian School
Business Marketing
Middle Tennessee State University
Freed-Hardeman University