Obeldis Ruiz
Orlando,FL
Summary
Dynamic professional with two years of leadership experience and a customer-focused approach, bringing strong problem-solving skills, excellent communication, and a dedication to delivering outstanding support and solutions. Certified in cybersecurity, excel at managing client interactions and ensuring high levels of satisfaction and retention.
Overview
2
2
years of professional experience
Work History
Team Leader
Chick-fil-A
02.2020 - 12.2021
- Supervised and coordinated team members to ensure efficient operations and exceptional customer service
- Managed daily tasks, including inventory control, scheduling, and staff training
- Implemented strategies to enhance team performance and customer satisfaction
- Addressed and resolved customer inquiries and complaints promptly and professionally
- Maintained a clean and safe work environment in compliance with health and safety regulations.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Education
Technical Certificate in Cybersecurity -
Seminole State College
04.2024
Associate of Science - Computer Engineering
Valencia College
08.2019
High School Diploma -
Cypress Creek High School
05.2017
Skills
- Clear Communication: Effectively convey information and understand client needs
- Customer Focus: Dedicated to providing excellent service and ensuring client satisfaction
- Interpersonal Skills: Build and maintain positive client relationships
- Problem-Solving: Quickly identify and resolve issues
- Adaptability: Adjust to changing client needs and trends
- Technical Proficiency: Deep knowledge of computer hardware and software for optimal customer support
Timeline
Team Leader
Chick-fil-A
02.2020 - 12.2021
Technical Certificate in Cybersecurity -
Seminole State College
Associate of Science - Computer Engineering
Valencia College
High School Diploma -
Cypress Creek High School
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