Obidio Escobar
Manor
Summary
Dynamic Route/Customer Service Supervisor at Antones Po'Boys LP with a proven track record in enhancing workflow efficiency and fostering team collaboration. Skilled in problem-solving and quality assurance, I excel in proving outstanding customer service to both internal and external customers. Resolving issues and maintaining accurate inventory records, ensuring exceptional service delivery and satisfaction. Over 8+ years of warehouse experience including, deliveries, product inventory, packaging and shipping. Reliable and detailed-oriented. Skilled in meeting deadlines, maintaining safety standards and protocols. Committed to team success in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Route/Customer Service Supervisor
Antones Po'Boys LP
Austin, TX
12.2018 - Current
- Led daily operations, ensuring exceptional customer service and satisfaction.
- Implemented process improvements, enhancing workflow efficiency and service delivery.
- Resolved escalated customer issues or concerns with invoices or orders, fostering positive relationships and trust.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Assured products loaded accurate and promptly for daily distribution and delivery in vans and box trucks.
- Organizing orders from vendors, conducting quality assurance to verify the product count is accurate.
- Correct any discrepancies in orders, relabeling and printing labels and making corrections to invoices.
- Packing, loading, unloading of material and products into vans and box trucks.
- Downloading computer tablets with routes and orders and invoices.
- Conduct inventory of product in warehouse for future orders, making sure we have enough product count.
- Interpret Policy and Procedures, Rules, and Regulations,
Material Handler
Amazon Fulfillment Center
San Marcos, TX
10.2016 - 11.2018
- Operated forklifts and pallet jacks to transport materials efficiently.
- Received, inspected, and organized incoming shipments for quality assurance.
- Maintained accurate inventory records using warehouse management systems.
- Collaborated with team members to optimize workflow and reduce bottlenecks.
- Research and access database, retrieving and printing of customer orders.
- Picking, Assembling and Packaging Orders.
- Receive, Collect and Sort packages, flats, and freights for delivery.
- Heavy lifting and moving of products with dollies, pallet jacks and other equipment.
- Receive, Collect and Sort packages, flats, and freights for delivery.
- Record keeping and tracking.
- Customer Service and Communication.
- Interpret and follow Standard Policy and Procedures.
Education
High School Diploma -
Lockhart High School
Lockhart, TX06-2013
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Decision-making
- Work prioritization
- MIcrosoft 365 Office
- Quality assurance
- Records Management
- Team building
- Research
- Data entry
- Documentation and recordkeeping
- Mail/Product Processing and Delivery
- Inventory
Timeline
Route/Customer Service Supervisor
Antones Po'Boys LP
12.2018 - Current
Material Handler
Amazon Fulfillment Center
10.2016 - 11.2018
High School Diploma -
Lockhart High School