O’BRYAN ROBINSON
Santa Cruz
Summary
Strategic and hands-on Data Analyst with 9+ years of experience driving operational excellence, reporting automation, and cross-functional insights across telecom, healthcare, and global BPO sectors. Expert in SQL, Python, Power BI, and Excel logic, with a proven track record of building scalable dashboards, uncovering behavioral trends, and influencing product strategy. Remote ready and time zone aligned for U.S. operations, with a solo LLC contractor model and global eligibility.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Associate Manager, Workforce & Reporting Analytics
Sutherland Global
05.2016 - 09.2024
• Supported analytics, reporting, and workforce operations for enterprise clients including Amazon, AT&T, Zappos, 6pm, 1-800-Flowers, and ERC (Amazon HR) via BPO partnership.
• Built SQL-driven pipelines and Python scripts to reduce manual reporting by 80% and improve data hygiene.
• Designed Power BI dashboards with DAX logic to track performance, behavioral trends, and retention signals.
• Enabled GTM segmentation and product usage tracking across telecom and retail accounts.
• Partnered with engineering and product teams to surface activation metrics and improve feature adoption.
• Led data governance protocols and version control across distributed teams.
• Conducted ad-hoc deep dives to validate business assumptions and explain metric fluctuations.
Office Manager
Professional EYE Care
09.2010 - 11.2011
• Oversaw financials, documentation, and IT troubleshooting across clinical operations.
• Implemented Excel-based tracking systems for inventory and patient flow optimization.
• Managed onboarding and cross-functional coordination for new hires and vendors.
• Conducted patient data audits to ensure compliance with privacy standards and improve record accuracy.
• Designed automated appointment scheduling templates in Excel to reduce booking errors and improve front-desk efficiency.
Education
Six Sigma Green Belt (pending) -
Bachelor of Science - Data Science
University of The Commonwealth Caribbean
01.2024 - Current
Associate of Science - Information & Communication Technology
Vocational Training & Development Institute (VTDI)
09.2012 - 05.2015
Skills
Client Relationship Management & Territory Outreach
Performance Reporting & Strategic Presentations
Healthcare Operations & Compliance Support
Sales Target Achievement & Pipeline Development
Team Leadership & Coaching
Data Analysis & Forecasting (Excel, Power BI)
Planning, Scheduling & Route Optimization
Cross-Functional Collaboration (HR, Ops, IT)
- Power BI Excel (PivotTables, VBA, Macros) SQL Python R SPSS (basic)
- Windows Server VMware MS Project Word PowerPoint Teams Zoom Computer Repair
Timeline
Bachelor of Science - Data Science
University of The Commonwealth Caribbean
01.2024 - Current
Associate Manager, Workforce & Reporting Analytics
Sutherland Global
05.2016 - 09.2024
Associate of Science - Information & Communication Technology
Vocational Training & Development Institute (VTDI)
09.2012 - 05.2015
Office Manager
Professional EYE Care
09.2010 - 11.2011