- Animal Welfare Advocacy
- Getting involved in local advocacy groups to promote positive change in the community
- Offering time and support to shelter animals
- Experimenting with different creative mediums, like producing music and motion graphic design to expand skills and techniques
Ocean Billingsley
Wilmington,NC
Summary
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency. I'm well familiar with the role and responsibilities the server position requires!
Overview
4
4
years of professional experience
Work History
Waitress
Olive Garden
11.2022 - 01.2024
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Widely expanded my food and beverage knowledge
Hostess / Waitress
Carrabba's Italian Grill
01.2020 - 11.2022
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Education
High School Diploma -
East Wake High School
Wendell, NC06-2023
Skills
- Hospitality service expertise
- Strong multitasking
- Accurate money handling
- Memory retention
- High-volume dining
- Upselling techniques
Interests
Timeline
Waitress
Olive Garden
11.2022 - 01.2024
Hostess / Waitress
Carrabba's Italian Grill
01.2020 - 11.2022
High School Diploma -
East Wake High School
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