Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Emilee Gomez

Itasca,TX

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized, dependable and successful at managing multiple priorities with a positive attitude.

Overview

8
8
years of professional experience

Work History

Account Manager

AFG Rentals
09.2022 - Current
  • Contacted customers to collect outstanding payments via one-time or negotiated installment and pay off methods.
  • Conducted investigations of customer accounts and payment histories.
  • Worked with legal resources and recovery teams to manage default issues.
  • Established relationships with customers to encourage payment of delinquent accounts.

911 Dispatcher

Hill County Sheriff's Office
09.2017 - 03.2021
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.

Sales Associate

AT&T
09.2015 - 08.2017
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.

Education

Associate of Arts - Biology

Hill College
Hillsboro, TX
05.2017

High School Diploma -

Itasca High School
Itasca, TX
06.2015

Skills

  • Customer Training
  • Lead Prospecting
  • Contract Negotiation
  • Client Account Management
  • Goal-Oriented
  • Crisis Management
  • Decision-Making
  • Map Reading Skills
  • Analytical Reasoning

Timeline

Account Manager

AFG Rentals
09.2022 - Current

911 Dispatcher

Hill County Sheriff's Office
09.2017 - 03.2021

Sales Associate

AT&T
09.2015 - 08.2017

Associate of Arts - Biology

Hill College

High School Diploma -

Itasca High School

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Emilee Gomez