Ocean Kitzmiller
St Louis,MO
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Best Western Plus Hotel
05.2023 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Manager
KFC
02.2023 - 06.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Housekeeper
Country Side Nursing Home
11.2022 - 04.2023
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
Casheir
Taco Bell
03.2021 - 09.2022
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
Cashire
Walmart
03.2020 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Shenandoah High School
Middletown, IN07.2020
Assistant Licenses - Veterinarian Assisting
New Castle Career Center
New Castle, IN05.2020
Skills
- Automated Telephone Systems
- Business Correspondence
- Service Dispatching
- Posting Charges
- Organization Skills
- Organization and Efficiency
- Speaking
- Confirming Transactions
- Serve Guests
- Creative Solutions
- Front Desk Management
- Written and Oral Communications
Timeline
Front Desk Agent
Best Western Plus Hotel
05.2023 - Current
Manager
KFC
02.2023 - 06.2023
Housekeeper
Country Side Nursing Home
11.2022 - 04.2023
Casheir
Taco Bell
03.2021 - 09.2022
Cashire
Walmart
03.2020 - 05.2022
High School Diploma -
Shenandoah High School
Assistant Licenses - Veterinarian Assisting
New Castle Career Center
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