Ocean Shaffiers
Stafford,VA
Summary
Accomplished professional with a proven track record in front desk and store management, notably at Hyatt Centric Oldtown Alexandria. Excelled in enhancing guest services and streamlining operations, leveraging expertise in Microsoft Office and conflict management. Demonstrated exceptional problem-solving skills, leading to increased customer satisfaction and loyalty.
Overview
11
11
years of professional experience
Work History
Front Desk Agent
Hyatt Centric Oldtown Alexandria
Alexandria, VA
11.2023 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Store Manager
MCX Exchange
Kailua, HI
09.2020 - 02.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Store Manager
Journeys Shoes
Jacksonville, NC
12.2017 - 05.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Assistant Manager of Operations
Piercing Pagoda Of Zale
Atlanta, GA
10.2015 - 11.2017
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
Medical Receptionist
WellCare
Fort Lauderdale, FL
04.2013 - 09.2015
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Education
High School Diploma -
Walnut Grove High School
Loganville, GA05.2013
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Hospitality services
- Time Management
- Oral and written communications
- Administrative Skills
- Front Desk Management
- Microsoft Office
- POS Systems
- Conflict Management
Timeline
Front Desk Agent
Hyatt Centric Oldtown Alexandria
11.2023 - Current
Store Manager
MCX Exchange
09.2020 - 02.2022
Store Manager
Journeys Shoes
12.2017 - 05.2020
Assistant Manager of Operations
Piercing Pagoda Of Zale
10.2015 - 11.2017
Medical Receptionist
WellCare
04.2013 - 09.2015
High School Diploma -
Walnut Grove High School