Ochando Thompson, Sr.
West Nyack,NY
Summary
Dynamic and results-oriented professional with a proven track record at Walk The Talk Graphics, adept in data processing and customer service. Excelling in multitasking and strong verbal communication, I significantly enhanced database accuracy and customer satisfaction. Skilled in Microsoft Office and committed to delivering high-quality service, I consistently meet and exceed employer expectations.
Overview
5
5
years of professional experience
Work History
Data Processing Customer Service Representative
Walk The Talk Graphics
Valley Cottage, NY
11.2021 - 09.2023
- Updated databases with new and modified customer data.
- Created new accounts for customers based on their individual needs and requirements.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Monitored incoming emails and responded to customer inquiries promptly.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Data Entry/File Clerk
Healthcare Facilities Management
Orangeburg, NY
02.2020 - 10.2021
- Scanned documents into electronic database system for archiving purposes.
- Entered information into computer databases
- Prepared labels for new files and folders as needed.
- Organized and filed documents according to established procedures.
- Managed and organized physical and digital filing systems for easy access and retrieval.
Gas Station Attendant
Speedway Gas Station
Boonton, NJ
02.2019 - 02.2020
- Performed daily inventory checks on various products to ensure adequate stock levels.
- Responded to questions about local area and company services.
- Processed gas and amenities payments.
- Activated fuel pumps to fill fuel tanks of vehicles with gasoline or diesel fuel.
- Provided excellent customer service by responding quickly to customer inquiries or complaints.
Education
High School Diploma -
Central High School
Jamaica, WI06-2015
Skills
- Self-motivated
- Work order prioritization
- Strong verbal communication
- Diplomatic
- Multitasking
- Strong Math Skills
- Digital file preparation
- Invoice processing
- Collecting information
- Data processing
- Customer service
- Microsoft office
Timeline
Data Processing Customer Service Representative
Walk The Talk Graphics
11.2021 - 09.2023
Data Entry/File Clerk
Healthcare Facilities Management
02.2020 - 10.2021
Gas Station Attendant
Speedway Gas Station
02.2019 - 02.2020
High School Diploma -
Central High School
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