O. Christina Blakely

Responsible for billing, timely submission of electronic and/or paper claims, monitoring claim status, researching rejections, and denials, documenting related account activities, posting adjustments and collections of Medicare, Medicaid, Government, Commercial, Personal Injury and Worker's Compensation payers.

Major Contributions: Increased claims submission accuracy by 15% in FY 2022 by Q4. Decreased Global Surgery Denials by 32% in FY 2023 by Q4 by creating front-end claim rule in EMR. Reconciled over 30 claims per day on weekly basis.

• Filed and updated patient information and medical records.
• Posted payments and collections on regular basis.
• Communicated with insurance providers to resolve denied claims and resubmitted.
• Generated reports and analyzed trends to maximize reimbursement and reduce claim denials for 6 orthopedic providers.
• Prevented financial delinquencies by working closely with Providers and Billing Manager to resolve billing issues before becoming unmanageable.
• Generated accounts payable reports for management review to aid in financial and business decision making.

Contracted at medical practice to collect patient balances at check-out; handle all aspects of billing including charge entry, electronic and paper billing, payments and A/R management; verify & input insurance; follow-up on denials, underpaid and past due insurance claims; submit corrected claims; and process appeals and other correspondence to / from Payers, if necessary.

Major Contributions: Slashed accounts receivable numbers from 18% to 3% by collecting unpaid balances on patient accounts aged over 60+ days. Increased patient retention by 15% in first year through lessening appeals, denials, and / or rebills of insurance claims via improved insurance verification and charge entry process.

• Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
• Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
• Evaluated patients' financial status and established appropriate payment plans.
• Precisely completed appropriate claims paperwork, documentation and system entry.
• Located errors and promptly refiled rejected claims.
• Posted and adjusted payments from insurance companies.

Facilities patient care by performing clerical and receptionist function for Emergency Department (ED) Unit with 2 Physicians and 12 Nurses, as needed. Performed timely and accurate computer order entry, compiled all ED medical record components, reviewed ED medical record, and accurately completed ED charge sheet.

• Participated in activities that enhanced professional growth and development.
• Handled scheduling medical tests, appointments, and transportation for patients.
• Served as point of contact for inquiries and directed comprehensive care issues to ED Charge Nurse or Physician for timely resolution.
• Submitted timely and accurate patient information to Bed Control for patients.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Prepared and processed patient referrals and facility transfer requests.

Aided in day-to-day management of facilities for entire West Campus, to include liaison for Assistant Dean, security, maintenance and repairs, facility upgrades, access codes/keys, parking, and additional responsibilities as needed. Daily interaction with Dean, other assistant Deans, and C-level executives.

Major Contributions: Automated Administration and Operations filing system by utilizing office server which streamlined and enhanced filing system process. Centralized travel authorization requests and reimbursement process by restructuring process which lessened approval actions and reimbursement time.

• Processed travel expenses and reimbursements for 3 Deans, 3 IT Officers, and over 40 law students.
• Conducted research and analyzed data to provide detailed reports on various business topics.
• Coordinated 3 annual ceremonies, 3 semester ceremonies, and worked on ad hoc projects
• Engaged, managed, and led over 25 vendor accounts utilized by West Campus.
• Worked with senior management to initiate new projects and assist in various processes

Performed clerical and administrative support to Business Office on day-to-day task of department.

Major Contributions: Optimized onboarding process by incorporating electronic colored category for applicants to double onboarding efficiency and decrease filing errors by 25%.

• Screened calls and emails and initiated actions to respond or direct messages for manager.
• Answered and managed over 50 phone calls and email inquiries combined.
• Organized new hire orientation for incoming sales associates by administering training schedule, attaining accurate personal Information, and upholding confidentiality.
• Maintained organization of department and Employee records.
• Used Microsoft office advanced software to prepare documents, reports, and presentations.

Planned, coordinated, and executed public relations activities and events that included: print/broadcast advertising, publication production, and special events.

Major Contributions: Built, created, and streamlined the departments' processes and procedures.

• Communicated with media weekly to build relationships and optimize press coverage.
• Developed campaigns to increase public awareness of college and engage customers by 5%.
• Forged strong media relationships to further public relations goals.
• Wrote press releases for routine use and crisis management.
• Produced and distributed internal and external communications.