Summary
Overview
Work History
Education
Skills
Accomplishments
Core Expertise
Timeline
Generic

Patrina Nicholson

Logistics
Riverdale,GA

Summary

Experienced, Educational Customer Service Leader with a strong drive to excel. Dedicated to empowering others to reach their full potential by demonstrating motivation, active listening, integrity, empathy, compassion, and advanced communication skills to develop creative solutions. Hardworking Bus Operator with over 5 years of professional driving experience. Well-organized in coordinating routes, correcting safety hazards and loading passengers. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. Valid license and clean driving history. Professional Driver offering over 25 years of experience completing daily delivery tasks on time and safely. Knowledgeable in efficient routes within assigned territory. Skilled at following traffic laws and maintaining top-quality client services. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed to reaching departmental goals with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

15
15
years of professional experience

Work History

Marta, Bus Driver

Atlanta, GA
01.2020 - Current
  • Safely transport Pedestrians
  • Following proper driving procedures/protocol
  • Providing exceptional customer service
  • Making sure the bus is safe to drive each day.

Uber, Driver

Riverdale, GA
08.2017 - 01.2020
  • Safely transport customers
  • Following proper driving procedures/protocol
  • Successfully utilization of navigation systems
  • Maintaining vehicle safety
  • Managing necessary paperwork efficiently.

CCPS, Bus Driver

Riverdale, GA
08.2017 - 11.2018
  • Safely transport students (K-12)
  • Following proper driving procedures/protocol
  • Affectively Utilizing student management tools
  • Making sure the bus is safe to drive each day
  • Managing necessary paperwork efficiently.

Caregiving Services, Caregiver/Nanny

Marietta, GA
08.2016 - 07.2017
  • Assisting Patient with life skills
  • Cooking, cleaning, and monitoring Patient
  • Appointment setting and running errands
  • Helping with client’s children
  • Transporting patient to doctor’s appointments
  • Bathing Patient and assisting with grooming.

Bank of America, Fraud Analyst II

Kennesaw, GA
07.2011 - 05.2016
  • Affectively assists customers with account information
  • Utilizes learning tools to remain knowledgeable
  • Operates ATM/Debit Fraud solutions efficiently
  • Strives to exceed expectations on every call
  • Demonstrates a positive attitude to customers/co-workers
  • Obtains system knowledge through continuous training
  • Demonstrates Bank of America’s core values
  • Initiated the process of fraud claims
  • Providing conflict resolution.

Ryla, Customer Service Rep

Kennesaw, GA
07.2009 - 07.2011
  • Inbound/outbound calls
  • Gaining agreement with customers
  • Updating customer information
  • Opening & processing mail
  • Resolving customer issues.

Education

Master of Arts - Executive Leadership

Liberty University
Lynchburg, VA
08-2021

Master of Arts - Education

Liberty University
Lynchburg, VA
05-2021

Six Sigma Certified ( Yellow Belt Equivalence) -

05.2016

B.S. - Exercise and Health Science

Kennesaw State University
05.2007

Skills

  • Regulatory Compliance
  • Passenger Assistance
  • Passenger Safety
  • Strong safety history
  • Vehicle inspections
  • Safe driving techniques
  • DOT Regulations
  • Route Planning
  • Passenger Interaction
  • DOT standards

Accomplishments

  • Most Valuable Athlete 2004, 2005, 2006
  • All-American, Cross Country, 2002, 2003, 2004, 2005
  • Outstanding Student Athlete 2004
  • All-American, Track/Field: 2005 (5k/3k)
  • State Champion, Cross Country: 2005
  • Indoor/Outdoor Conference Champion: In the 5k & 10k, 2005 and 2006
  • Athletic Hall of Fame Inductee: 2018

Core Expertise

  • Microsoft Office
  • Customer Service
  • Inbound/Outbound Call Center
  • Supervisor; up to 20
  • Typing (SPD) 45wpm

Timeline

Marta, Bus Driver

Atlanta, GA
01.2020 - Current

Uber, Driver

Riverdale, GA
08.2017 - 01.2020

CCPS, Bus Driver

Riverdale, GA
08.2017 - 11.2018

Caregiving Services, Caregiver/Nanny

Marietta, GA
08.2016 - 07.2017

Bank of America, Fraud Analyst II

Kennesaw, GA
07.2011 - 05.2016

Ryla, Customer Service Rep

Kennesaw, GA
07.2009 - 07.2011

Master of Arts - Executive Leadership

Liberty University

Master of Arts - Education

Liberty University

Six Sigma Certified ( Yellow Belt Equivalence) -

B.S. - Exercise and Health Science

Kennesaw State University
Patrina NicholsonLogistics