Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Octaevia Jones

Mobile,AL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Alorica
09.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Cashier

Walmart
10.2019 - 09.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

Mattie T Blount High School
Eight Mile, AL
05.2022

Skills

  • Customer Consulting
  • Schedule Mastery
  • Plates Presentation
  • Proofreading
  • Data Evaluation

Certification

Alabama Adjuster License

Alabama CNA License

Languages

Spanish
Full Professional

Timeline

Customer Service Representative

Alorica
09.2021 - Current

Cashier

Walmart
10.2019 - 09.2021

High School Diploma -

Mattie T Blount High School

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Octaevia Jones