Octavia Boles

• Directed team of 35 personnel in busy hotel with 234 rooms.
• Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
• Resolved service-related problems in a timely manner.
• Developed departmental objectives, budgets and policies.
• Greeted and welcomed all hotel guests with a smile.
• Updated team members about changes in hotel products, services, pricing and policies.
• Escorted guests to their assigned rooms, including transporting their luggage.

• Supervised a team of managers and hundreds of associates.
• Directed the work of up to five hundred independent contractors on some of the busy days.
• Established and maintained one of the company largest vendor partnerships. Keeping the client satisfied with the service given.
  
• Established operational objectives and work plans and delegated assignments to subordinate managers.
• Compiled and drafted reports each day. Giving the Company all needed feedback from the clients. Assuring that all contractors numbers were being met.
• Completing schedules for independent contractors assuring the arrival and uniform.
  

Responsible for maintaining the accuracy of product and currency being bought in. Keeping Concessions Stands clean and serving fresh food to company standards. Performing routine inspections on all areas of the kitchen.

Responsible for meeting the clients needs in a timely manner. Building a personal relationship with client to bring a great experience while achieving up selling capabilities.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
• Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.