Octavia Bronaugh
Detroit,MI
Summary
Secure a responsible a position in a company where I can expand my knowledge and skills by contributing in a significant way.
Overview
8
8
years of professional experience
Work History
Childcare Provider
Self-employeed
09.2018 - Current
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
Customer Service Representative
Associated Community Services
12.2017 - 08.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Call Center Representative
Organizational Development Inc
03.2017 - 08.2017
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Customer Service Associate
MINCAS US
11.2015 - 06.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Arts - Social Work
University of Phoenix
Tempe, AZ08.2025
High School Diploma -
Casa Richard Academy
Detroit, MI05.2012
Skills
- Develop Lesson Plans
- Meal Planning and Preparation
- Customer Service
- Staff Meetings
- Office Equipment Proficiency
- Microsoft Dynamics
- Resolving Issues
- Written and Verbal Communication
- Decision- Making
- Critical thinking
Timeline
Childcare Provider
Self-employeed
09.2018 - Current
Customer Service Representative
Associated Community Services
12.2017 - 08.2018
Call Center Representative
Organizational Development Inc
03.2017 - 08.2017
Customer Service Associate
MINCAS US
11.2015 - 06.2016
Bachelor of Arts - Social Work
University of Phoenix
High School Diploma -
Casa Richard Academy
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