Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Octavia Lawrence

The Bronx,NY

Summary

Dedicated health care worker for over 4 years, motivated to moving into health administration,demonstrated skills in health management and service coordination.

Overview

5
5
years of professional experience

Work History

Care Management Navigator

VNS Health
New York, NY
12.2022 - Current
  • Provided information and guidance to clients on how to access services and resources.
  • Facilitated client referrals to community agencies or other organizations as needed.
  • Collaborated with other professionals such as social workers, case managers, medical staff. to coordinate care for clients.
  • Providing health education to patients to prevent falls, taking vaccinations, MD appointments, incontinence, dyspnea, and pain.
  • Help patients schedule appointments with physicians and specialists.

NYS Contact Tracer (COVID-19)

UnitedHealth Group
New York, NY
07.2020 - 04.2022
  • Conducted interviews with individuals who have tested positive for COVID-19 to obtain detailed information about their contacts.
  • Performed outreach to contacts of positive cases, providing education about quarantine protocols and other safety measures.
  • Assisted in the development of community resources for people affected by the virus, such as food banks and housing assistance programs.
  • Provided guidance and support to contacts regarding isolation procedures and symptom monitoring.
  • Outbound calls for 100+ contacts each day to conduct interviews

Receptionist

BronxCare Health System
The Bronx, NY
10.2019 - 04.2020
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for patients, customers, and other visitors.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Insurance verification and creating authorizations from patient health insurances.

Education

Bachelor of Science - Health Administration

Lehman College of The City University of New York
The Bronx, NY

Associate of Science - Community Health Services

Hostos Community College of The City University of New York
The Bronx, NY
05-2019

Skills

  • Schedule management
  • Operational awareness
  • Guiding Care Software
  • Strong communication abilities
  • Decision-making capabilities
  • Care coordination
  • Salesforce software
  • Microsoft Excel
  • Microsoft Outlook
  • Data Entry
  • Healthcare Management
  • HIPPA guidelines

References

References available upon request.

Timeline

Care Management Navigator

VNS Health
12.2022 - Current

NYS Contact Tracer (COVID-19)

UnitedHealth Group
07.2020 - 04.2022

Receptionist

BronxCare Health System
10.2019 - 04.2020

Bachelor of Science - Health Administration

Lehman College of The City University of New York

Associate of Science - Community Health Services

Hostos Community College of The City University of New York

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Octavia Lawrence