Lead Administrative Assistant
Akin Davis Funeral Home
LaBelle Fl
08.2013 - Current
- Coordinated daily operations to enhance efficiency and streamline administrative processes.
- Managed scheduling and logistics for funeral services, ensuring timely execution of plans.
- Developed and maintained filing systems to improve document retrieval and organization.
- Oversaw communication between families and staff, providing compassionate support during arrangements.
- Trained and mentored junior administrative staff on office procedures and customer service standards.
- Collaborated with vendors to procure supplies, optimizing inventory management practices.
- Provided backup support during periods of heavy workload or staff absences, maintaining continuity of operations without disruption to services provided by the department or other stakeholders' expectations met accordingly.
- Managed and prioritized executive schedules for optimal time management and increased productivity.
- Developed training materials for administrative support staff to improve job skills knowledge base across teams consistently.
- Conducted regular audits of internal processes to ensure compliance with established policies and procedures, identifying areas for improvement when necessary.
- Updated reports, managed accounts, and generated reports for company database.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.