Summary
Overview
Work History
Education
Skills
Certification
Gardening, Blogging, Cooking or Baking, Mentoring Youth, and DIY Projects
Software
Timeline
Intern

Octavia Sheffield

Pompano Beach,FL

Summary

Dynamic professional with a proven track record at Nature's Bounty, adept in schedule organization and fostering strong working relationships. Excelled in streamlining operations, enhancing quality assurance, and leading teams to exceed production targets. Renowned for a strong work ethic and exceptional problem-solving abilities, consistently achieving significant improvements in efficiency and productivity.

  • Spirted Scheduling Coordinator versed in planning and coordinating workflow. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Therapy Scheduling Assistant

Self-employeed
02.2020 - Current
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Generated reports and tracked data to monitor operational priorities and scheduling.
  • Constructed age-appropriate goals and outcomes to assist children with special needs and developmental delays.
  • Assisted with purchase of educational materials, books and toys for classroom use.
  • Prepared children for success in classroom settings through encouragement and exploration of learning activities.
  • Communicated respectfully and thoughtfully with parents and guardians by remaining sensitive to different families' cultures, values and needs.
  • Created and managed weekly personal schedule to accommodate visits with families, initial evaluations and reviews.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Maintained accurate patient records for proper tracking of patient history and treatment.

Assistant Team Leader

Kira Labs
02.2019 - 02.2020
  • Created staff schedules, approved requested time off and updated reports.
  • Supervised 12 staff and members.
  • Set incentives and realistic targets associates could achieve.
  • Managed team workload to reach production targets.
  • Used advanced features of Microsoft Office to complete all necessary reports for senior management review.
  • Assisted in recruitment to build team of top performers.
  • Managed team workload to reach targets for specific tasks.

Team Leader

Nature's Bounty
07.2006 - 02.2019
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.
  • Evaluated employee needs and feedback to drive product and service improvements.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Devised and implemented processes and procedures to streamline operations.
  • Frequently inspected production area to verify proper equipment operation.
  • Generated reports detailing findings and recommendations.
  • Maintained database systems to track and analyze operational data.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Gathered, organized and input information into digital database.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Education

High School Diploma -

Hollywood Hills
Hollywood, FL
06-2004

Skills

  • Appointment Scheduling
  • Maintaining confidentiality
  • Problem-Solving
  • Data Entry
  • Quality Assurance
  • Schedule organization
  • Strong Work Ethic
  • Referral Coordination
  • Phone inquiries
  • Patient Scheduling
  • CPR Certified

Certification

  • Forklift Trainer, Nature's Bounty
  • Certified CPR Training, Nature's Bounty

Gardening, Blogging, Cooking or Baking, Mentoring Youth, and DIY Projects

  • I enjoy gardening because it allows me to connect with nature and find a sense of peace and accomplishment. Working with plants teaches me patients and the importance of nurturing growth over time. Whether it's a blooming flower bed or fresh vegetables, it gives me a break from screens and daily stresses, making it a perfect way to unwind and recharge.
  • Blogging is more so me telling my son and I story. Showing the world that you are not alone and its other's out there that's raising a child with special needs. I truly believe in, "you don't know who you're helping by sharing your story."

     {unknown}

  • Cooking and baking is something I enjoy because it allows me to be creative and experiment with new flavors and techniques. Hosting family dinners and sharing a new recipe is a plus for me especially knowing I can put a smile on someone face and hearing them say "OMG this is good, who cooked this?"
  • Mentoring youth gives me a chance to make a positive impact and help guide the next generation. I find it rewarding to share my experiences and insights, helping young people navigate challenges, build confidence, and achieve their goals. Their fresh perspectives and energy inspires me, which motivates me to keep giving back.
  • My DIY projects just keeps me from getting bored and I find it very calming and relaxing.

Software

Microsoft Office (word, Excel, Powepoint, Outlook)

Google Workspace (Docs, Sheets, Slides, Gmail)

Timeline

Therapy Scheduling Assistant

Self-employeed
02.2020 - Current

Assistant Team Leader

Kira Labs
02.2019 - 02.2020

Team Leader

Nature's Bounty
07.2006 - 02.2019

High School Diploma -

Hollywood Hills

Similar Profiles

CREATE PROFILE
Octavia Sheffield