Octavia Sutton
Waco
Summary
Customer Service Representative with skills in oral and written communication, active listening and problem-solving skills. Enhances customer experiences by understanding customer desires and providing solutions to build loyalty.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Personal Care Aide
Girling Home Care
Waco, TX
06.2026 - Current
- Developed and implemented individualized care plans in collaboration with healthcare professionals.
- Monitored client health status and reported changes to medical staff promptly.
- Provided personal care assistance to clients, ensuring comfort and well-being.
- Assisted clients with daily activities including bathing, grooming, and meal preparation.
Customer Service Representative WFH
SSG
Waco, TX
07.2023 - 11.2025
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer calls promptly, minimizing on-hold wait times and enhancing customer experience.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Followed company policies and scripts to meet call-time and quality standards, ensuring consistent service delivery.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Employed effective selling skills to engage customers and present tailored solutions, increasing satisfaction and retention.
Decanter
Amazon
07.2022 - 06.2023
- Operated lifting equipment and forklifts to transport items efficiently from conveyor belt
- Executed moving and lifting tasks following manual handling procedures to maintain safety standards
- Maintained cleanliness of work area to ensure safety and organization.
Auto Care Associate
Wal-Mart
09.2017 - 04.2022
- Handled money in the form of cash, check, and credit.
- Operated cash register efficiently during busy shifts
- Responded to customer inquiries via phone, providing assistance and information
- Fast paced environment
- Demonstrated reliability by completing tasks independently and efficiently
Correctional Officer
Lasalle Corrections
06.2016 - 08.2017
- Managed inmate activities in a correctional facility.
- Implemented security measures to deter inmate escapes.
- Maintained discipline by enforcing rules, regulations, and standard procedures consistently
Car Wash Attendant
Baird Brothers Express Car Wash
05.2015 - 01.2016
- Washed and polished interiors and exteriors of vehicles, ensuring thorough cleaning of tires, seats, and door trims for enhanced customer satisfaction
- Removed trash and debris, maintaining cleanliness of car wash facility to provide a welcoming environment for customers
- Maintained car washing equipment and monitored the operation of cleaning machines.
- Pre-soaked and rinsed vehicles to eliminate dirt buildup.
- Taking out trash, removing debris, and cleaning the car wash facility
Education
Digital Media Design
Texas State Technical College
Waco, TX07-2024
High School Diploma - undefined
Connally High School
Waco, TX05-2014
Skills
- Customer Service
- Documenting Behaviors
- Calm Under Stress
- Adaptability
- Reading Comprehension
- Leadership
- Photography
- Adobe Creative Suite
Certification
First Aid/CPR Certified
Languages
English
Full Professional
Timeline
Personal Care Aide
Girling Home Care
06.2026 - Current
Customer Service Representative WFH
SSG
07.2023 - 11.2025
Decanter
Amazon
07.2022 - 06.2023
Auto Care Associate
Wal-Mart
09.2017 - 04.2022
Correctional Officer
Lasalle Corrections
06.2016 - 08.2017
Car Wash Attendant
Baird Brothers Express Car Wash
05.2015 - 01.2016
High School Diploma - undefined
Connally High School
Digital Media Design
Texas State Technical College