Summary
Overview
Work History
Education
Skills
Timeline
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Octavia L. Gray

Memphish,TN

Summary

Skilled in crisis intervention, I significantly improved client outcomes at Northwest Mississippi Medical Center by developing customized coping strategies and reducing mental health crises. My problem-solving abilities and proactive approach to intervention planning have fostered positive changes, enhancing both patient satisfaction and staff performance.

Overview

15
15
years of professional experience

Work History

Behavior Interventionist

Mississippi Behavior Services
02.2023 - Current
  • Maintained records of ongoing assessments and documentation of updates.
  • Provided crisis intervention services when necessary, ensuring the safety and wellbeing of all individuals involved.
  • Promoted positive behavior change through consistent reinforcement and appropriate reinforcement.
  • Improved individuals behavior by assisting with developing and implementing tailored intervention plans.

Mental Health Crisis Preventionist

Northwest Mississippi Medical Center
03.2010 - 04.2023
  • Assisted clients in navigating complex healthcare systems, ensuring access to necessary resources and services.
  • Actively participated in case conferences, offering critical insight and expertise on complex cases to inform team decision making.
  • Served as a liaison between clients, their families, and various healthcare providers to ensure seamless coordination of care.
  • Utilized evidence-based approaches to inform interventions while remaining flexible enough to adapt strategies based on unique needs presented by each case at hand.
  • Promoted a culture of self-reflection and continuous improvement within the workplace by regularly providing constructive feedback to peers and seeking the same in return.
  • Developed customized coping strategies for patients, effectively reducing the frequency and intensity of mental health crises.
  • Established trust-based relationships with clients, fostering a sense of safety and comfort during emotionally challenging moments.
  • Coordinated ongoing follow-up care for discharged patients, monitoring progress remotely while connecting them with necessary resources for continued success.
  • Educated patients about self-care techniques, empowering them to take greater ownership over their mental well-being outside of formal treatment settings.
  • Improved client satisfaction by consistently maintaining open lines of communication and offering empathetic care.
  • Maintained detailed documentation on client progress, facilitating effective communication among all stakeholders involved in the process of care delivery.
  • Reduced hospitalization rates by providing timely intervention and de-escalation techniques during critical situations.
  • Provided timely support to colleagues during periods of high caseloads, actively contributing to a positive and efficient work environment.
  • Continuously updated knowledge on best practices within the field through regular participation in professional development opportunities.
  • Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.

Family Liaison

Porter- Leath's Early Childhood
02.2022 - 02.2023
  • Served as a liaison between families and school personnel, facilitating open lines of communication to enhance student outcomes.
  • Developed comprehensive action plans for addressing family concerns, improving overall satisfaction with the school experience.
  • Facilitated parent education workshops on topics such as child development, discipline strategies, and effective communication techniques.
  • Coordinated services for families in need, connecting them with appropriate community resources and support systems.

Administrative Assistant/Orientation Specialist

Capitol City Residential Health Care
11.2020 - 02.2022
  • Coordinated schedules to ensure seamless daily operations and meetings.
  • Organized documents for efficient information retrieval and reduced downtime.
  • Improved office communication by managing email correspondence and calls.
  • Scheduled meetings, enhancing time management and productivity.
  • Organized new employee training
  • Facilitated training sessions to enhance staff skill sets.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Education

Master of Arts - Counseling Psychology

Maranatha Christian College
Minter City, MS
05-2006

Bachelor of Arts - Counseling Psychology

Maranatha Christian College
Minter City, MS
05-2004

High School Diploma -

John F. Kennedy High School
Mound Bayou, MS
05-1995

Skills

  • Problem-solving skills
  • Applied behavior analysis
  • Crisis intervention strategies
  • Intervention planning

Timeline

Behavior Interventionist

Mississippi Behavior Services
02.2023 - Current

Family Liaison

Porter- Leath's Early Childhood
02.2022 - 02.2023

Administrative Assistant/Orientation Specialist

Capitol City Residential Health Care
11.2020 - 02.2022

Mental Health Crisis Preventionist

Northwest Mississippi Medical Center
03.2010 - 04.2023

Master of Arts - Counseling Psychology

Maranatha Christian College

Bachelor of Arts - Counseling Psychology

Maranatha Christian College

High School Diploma -

John F. Kennedy High School

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Octavia L. Gray