Octavio Diaz
Anaheim,CA
Summary
Accomplished Branch Manager with a proven track record at Auto Chlor Systems, excelling in branch operations management and encouraging healthy customer relationships. Leveraged coaching and mentoring to develop high-performing teams, achieving significant revenue growth and enhancing client satisfaction to its full potential. Skilled in decision-making and relationship building, consistently exceeding performance targets. Most importantly a team player who's not afraid to jump in the trenches with my team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Branch Manager
Auto Chlor Systems
11.2013 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
- Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
- Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
Sales and Service Manager
Auto Chlor System
12.2017 - 12.2019
- Developed a high-performing sales team through effective coaching, mentoring, and performance management.
- Increased sales revenue by implementing innovative strategies and fostering strong relationships with clients.
- Streamlined internal processes for increased efficiency, improving overall team performance and productivity.
- Facilitated collaboration among team members by promoting open communication channels and providing ongoing feedback.
- Implemented a comprehensive training program for new hires, reducing onboarding time while increasing employee retention rates.
- Expanded the company''s market presence by identifying and pursuing new business opportunities, resulting in increased revenue growth.
- Launched targeted promotions that attracted new customers and increased repeat business from existing clientele.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Route and Sales Supervisor
Auto Chlor System
11.2013 - 12.2017
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Effectively coached team members to reach weekly and monthly sales goals.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Organized daily and weekly team meetings to discuss progress, challenges, and opportunities for growth.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Boosted sales by implementing effective training programs for new and existing employees.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
Education
Business Administration And Management
Cypress College
Cypress, CASkills
- Branch Operations Management
- Customer relationships
- Coaching and mentoring
- Relationship building and management
- Strong team-builder
- Employee development
- Decision-making
- Team player
- Training and development
- Interviewing and hiring
- Excellent work ethic
- Client relationship management
Accomplishments
- Managers Challenge x4
- Presidents Club x10
- Best in Region
- Top 10%
- Best in Southern California
Certification
Certifications
- Employment Law (Bullard law)
- National Safety Council
- OSHA Certified
- ATA Certification (spanish)
Employment Law (Bullard Law)
Learned to deal effectively with labor-related legal issues in the workplace. Gained a deeper understanding of employment laws and regulations.
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Sales and Service Manager
Auto Chlor System
12.2017 - 12.2019
Branch Manager
Auto Chlor Systems
11.2013 - Current
Route and Sales Supervisor
Auto Chlor System
11.2013 - 12.2017
Business Administration And Management
Cypress College
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