Octavio Flores
Brownsville,TX
Summary
Driven Individual who values Ethics and morals as well as self improvement tremendously.
Overview
3
3
years of professional experience
Work History
Seasonal Sales Concierge
Zales The Diamond Store
Address: 2370 Frontage Rd Ste. 1098, Brownsville,
11.2022 - Current
- Greeted over 60 customers per day and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Presented professional image consistent with company's brand values.
- Helped customers locate products and checked store system for merchandise at other sites.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Online Sales & Reservations Agent
Uhaul Moving And Storage
Remote
05.2023 - 08.2023
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Handled customer inquiries and suggestions courteously and professionally with over 50 customers daily.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Voting Clerk
Cameron County Clerk's Office
Brownsville, TX
11.2020 - 11.2020
- Closed voting booths by sealing ballot boxes and turning in votes.
- Updated operational records or licensing information using computer terminals.
- Created documents with applicant information and verified data against database information.
- Distributed ballots to voters and answered questions concerning voting procedures.
Education
Bachelor of Science - International Business
The University of Texas Rio Grande Valley
Brownsville, TX05.2024
High School Diploma -
James Pace Early College High School
Brownsville, TX06.2022
Associate of Arts -
Texas Southmost College
Brownsville, TX05.2022
Skills
- Adapt to Diverse Group
- Time Management
- Conflict Resolution
- Complex Problem-Solving
- Strategic Planning
- Suggestive Selling
- Registration Documents
- Online Systems
- Answering Customer Questions
- Soft Skills
- Listening Skills
- Verbal and Written Communication
- Marketing
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Online Sales & Reservations Agent
Uhaul Moving And Storage
05.2023 - 08.2023
Seasonal Sales Concierge
Zales The Diamond Store
11.2022 - Current
Voting Clerk
Cameron County Clerk's Office
11.2020 - 11.2020
Bachelor of Science - International Business
The University of Texas Rio Grande Valley
High School Diploma -
James Pace Early College High School
Associate of Arts -
Texas Southmost College