Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Octavio Flores

Brownsville,TX

Summary

Driven Individual who values Ethics and morals as well as self improvement tremendously.

Overview

3
3
years of professional experience

Work History

Seasonal Sales Concierge

Zales The Diamond Store
11.2022 - Current
  • Greeted over 60 customers per day and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Presented professional image consistent with company's brand values.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Online Sales & Reservations Agent

Uhaul Moving And Storage
05.2023 - 08.2023
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Provided customers with information about availability and pricing.
  • Resolved various issues and discrepancies for customers.
  • Handled billing information over phone.
  • Handled customer inquiries and suggestions courteously and professionally with over 50 customers daily.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Voting Clerk

Cameron County Clerk's Office
11.2020 - 11.2020
  • Closed voting booths by sealing ballot boxes and turning in votes.
  • Updated operational records or licensing information using computer terminals.
  • Created documents with applicant information and verified data against database information.
  • Distributed ballots to voters and answered questions concerning voting procedures.

Education

Bachelor of Science - International Business

The University of Texas Rio Grande Valley
Brownsville, TX
05.2024

High School Diploma -

James Pace Early College High School
Brownsville, TX
06.2022

Associate of Arts -

Texas Southmost College
Brownsville, TX
05.2022

Skills

  • Adapt to Diverse Group
  • Time Management
  • Conflict Resolution
  • Complex Problem-Solving
  • Strategic Planning
  • Suggestive Selling
  • Registration Documents
  • Online Systems
  • Answering Customer Questions
  • Soft Skills
  • Listening Skills
  • Verbal and Written Communication
  • Marketing

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Online Sales & Reservations Agent

Uhaul Moving And Storage
05.2023 - 08.2023

Seasonal Sales Concierge

Zales The Diamond Store
11.2022 - Current

Voting Clerk

Cameron County Clerk's Office
11.2020 - 11.2020

Bachelor of Science - International Business

The University of Texas Rio Grande Valley

High School Diploma -

James Pace Early College High School

Associate of Arts -

Texas Southmost College

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Octavio Flores