Octavio Macias
Bloomington,CA
Summary
Dynamic leader with a proven track record at Tavos Carpet And Flooring, excelling in customer relations and small business operations. Mastered relationship building and effective communication, boosting client satisfaction and sales revenue. Implemented strategic marketing and negotiation to enhance brand visibility and profitability. Achieved significant operational improvements, demonstrating exceptional financial acumen and team leadership.
Overview
19
19
years of professional experience
Work History
Owner
New Concept Interiors And More
02.2018 - Current
- Managed day-to-day business operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reported issues to higher management with great detail.
Sales Manager
Tavos Carpet And Flooring
08.2005 - 01.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Education
High School Diploma -
Portugal College
Aguascalientes, Mexico06.1993
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Owner
New Concept Interiors And More
02.2018 - Current
Sales Manager
Tavos Carpet And Flooring
08.2005 - 01.2018
High School Diploma -
Portugal College
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