Octavio Vallejo
Porterville,CA
Summary
Accomplished Service Technician with a robust background at DIRECTV, specializing in installation and repair alongside exceptional customer service skills. Demonstrated expertise in troubleshooting and preventive maintenance, ensuring over 95% customer satisfaction. Excelled in safety compliance and technical support, leveraging attention to detail and problem-solving abilities to enhance operational efficiency and client relations. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Dependable and reliable with no supervision.
Overview
21
21
years of professional experience
Work History
Service Technician
DIRECTV
Fresno, CA
03.2004 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Provided exceptional customer support by addressing inquiries related to product functionality, troubleshooting guidelines, and warranty claims in a timely manner.
- Ensured safety compliance with company policies, industry standards, and OSHA regulations during all installations and repairs.
Education
Porterville High School
Porterville, CA1999
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Customer Service
- Work with Minimal Supervision
- Valid Driver's License
- Flexible and Adaptable
- Technical Support
- Problem-Solving
- Customer Relations
Timeline
Service Technician
DIRECTV
03.2004 - Current
Porterville High School