Summary
Overview
Work History
Education
Skills
Timeline
Generic

Octavious Jones

grand blanc

Summary

Results-driven individual with a focus on data accuracy and organizational skills. Experienced in maintaining records and enhancing service quality, ready to leverage expertise to support team objectives and improve customer experiences.

Overview

3
3
years of professional experience

Work History

Data Entry Clerk

Firstsource Solutions
Grand Blanc
01.2025 - 11.2025
  • Entered data into company database with high accuracy and attention to detail.
  • Verified information for consistency and correctness before processing entries.
  • Maintained organized records of data files for easy retrieval and reference.

Customer Service Representative

Everisepc
Grand Blanc
01.2023 - 02.2025
  • Assisted customers with inquiries and resolved issues efficiently.
  • Managed customer accounts and updated information in databases.
  • Collaborated with team members to enhance service quality and efficiency.

Customer Service Representative

Trident Care
Grand Blanc
03.2024 - 01.2025
  • Utilized CRM software to track customer feedback and engagement.
  • Trained new staff on customer service protocols and best practices.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Bachelor of Arts -

ITI Tech
Baton Rouge, LA
06-2010

Skills

  • Data entry
  • Database management
  • Accuracy verification
  • Record organization
  • CRM software use
  • Customer account management

Timeline

Data Entry Clerk

Firstsource Solutions
01.2025 - 11.2025

Customer Service Representative

Trident Care
03.2024 - 01.2025

Customer Service Representative

Everisepc
01.2023 - 02.2025

Bachelor of Arts -

ITI Tech
Octavious Jones