Summary
Overview
Work History
Education
Skills
Certification
Reward Recognition
References
Accomplishments
Work Availability
Timeline
OperationsManager

Octavius Harris

Jacksonville,Florida

Summary

Knowledgeable Operations Manager with over a decade and a half of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Operations Manager

FedEx Ground
Las Vegas, NV
01.2021 - Current
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes and team performance.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Created detailed reports on the performance of individual departments within operations.
  • Coordinated with other departments such as human resources to ensure efficient operations.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Collaborated with management team on strategic planning initiatives for the organization.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Managed scheduling, training and inventory control.
  • Built strong operational teams to meet process and production demands.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Presented performance and productivity reports to supervisors.
  • Connected with employees and developed strategies to achieve performance and customer service goals.
  • Enforced federal, state, local and company rules for safety and operations.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Collaborated with team leaders on quality audits.
  • Conducted employee observations and documented findings.
  • Supported accident investigations and prepared related paperwork.

Area Manager

FedEx Ground
Dallas, TX
08.2019 - 12.2020
  • Provided guidance on the implementation of new policies and procedures in company.
  • Scheduled regular meetings with management teams to discuss objectives, performance metrics and feedback.
  • Reviewed staffing needs to ensure adequate coverage daily.
  • Oversaw the recruitment process for new staff members including interviewing and training.
  • Inspected work area daily to ensure compliance with safety regulations and standards.
  • Resolved conflicts between employees in a professional manner.
  • Ensured that all personnel adhered to company policies related to package handling, security guild lines, and hygiene standards.
  • Coached Managers on developing effective managing strategies and building employee morale.
  • Maintained an up-to-date knowledge of industry trends, legal requirements and competition activities.
  • Collaborated with other departments such as Human Resources on initiatives related to Area Management duties.
  • Monitored and evaluated district performance to ensure goals were met.
  • Evaluated schedules, orders and forecasts to plan processes and meet timetables.
  • Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
  • Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
  • Implemented new processes and procedures tactfully and passionately.
  • Revitalized underperforming teams and transformed profitability and productivity through targeted training.
  • Authored and updated production reports and personnel records to facilitate operational decisions.
  • Boosted team morale and overall revenues by creating and implementing performance contests.
  • Streamlined operational efficiencies by successfully hiring top talent driving productivity.
  • Planned material and equipment needs to establish on-time delivery goals.
  • Streamlined operations while administering all reporting and compliance procedures for site consisting of 15 managers and 160 total employees.

Operations Manager

FedEx Ground
Jacksonville, FL
08.2010 - 08.2019
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes and team performance.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Created detailed reports on the performance of individual departments within operations.
  • Coordinated with other departments such as human resources to ensure efficient operations.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Collaborated with management team on strategic planning initiatives for the organization.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Managed scheduling, training and inventory control.
  • Built strong operational teams to meet process and production demands.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Presented performance and productivity reports to supervisors.
  • Connected with employees and developed strategies to achieve sales and customer service goals.
  • Enforced federal, state, local and company rules for safety and operations.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Conducted employee observations and documented findings.
  • Collaborated with team leaders on quality audits.

Customer Service Representative

U-Haul Moving & Storage
Jacksonville, FL
04.2014 - 01.2015
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Made outbound calls to obtain account information.

Package Handler

FedEx Ground
Jacksonville, FL
08.2007 - 08.2010
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Organized packages according to type, size, destination, and other specifications.
  • Stacked boxes onto pallets in an efficient manner.
  • Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
  • Transported parcels between loading docks, delivery vehicles, and post office facilities.
  • Assembled containers or crates for large shipments using hand tools and power tools.
  • Managed inventory levels by tracking incoming and outgoing packages.
  • Labeled parcels accurately according to company guidelines.
  • Reported any lost or damaged items to supervisors immediately upon discovery.
  • Utilized computer systems for tracking orders, printing labels, and preparing reports.
  • Collaborated with team members on tasks such as sorting mail into designated bins.
  • Maintained a clean work environment by removing debris from the loading dock area.
  • Assisted in training new employees on package handling processes.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Sorted packages to appropriate belt for final distribution.
  • Assisted in loading delivery trucks with prepared packages.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Protected company inventory by maintaining and organizing storage areas.
  • Palletized boxes to increase movement and shipment efficiency.
  • Braced, padded and supported items in packages to prevent shifting and damages.
  • Logged packaging activities and filed reports in company databases.
  • Recorded numbers of units handled or moved on daily production sheets or work tickets.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
  • Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
  • Protected items by wrapping in cling film, padded moving blankets and tape.
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
  • Directed items according to established routing schemes using computer-controlled scanning equipment to assist mail-sorting processes.

Order Selector

Winn Dixie Distribution
Jacksonville, FL
12.2006 - 08.2007
  • Operated electric pallet jacks and forklifts to transport products between warehouse aisles.
  • Verified accuracy of orders prior to loading onto delivery trucks.
  • Executed the picking, packing, shipping, and unloading of goods in an efficient manner.
  • Ensured that all safety protocols were followed while operating material handling equipment.
  • Monitored expiration dates when selecting items for order fulfillment purposes.
  • Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
  • Attended company safety meetings to maintain knowledge of new and important information.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Selected products and items from shelves and pallets for customer orders.
  • Achieved productivity and accuracy standards to meet company guidelines.
  • Labeled boxes and placed in outbound collection areas.
  • Packaged fragile items with protective padding to prevent damages during shipments.
  • Limited damage to products and orders by using care when choosing items.

Package Handler

FedEx Ground
Jacksonville, FL
08.2005 - 12.2006
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Organized packages according to type, size, destination, and other specifications.
  • Stacked boxes onto pallets in an efficient manner.
  • Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
  • Transported parcels between loading docks, delivery vehicles, and post office facilities.
  • Assembled containers or crates for large shipments using hand tools and power tools.
  • Managed inventory levels by tracking incoming and outgoing packages.
  • Labeled parcels accurately according to company guidelines.
  • Reported any lost or damaged items to supervisors immediately upon discovery.
  • Utilized computer systems for tracking orders, printing labels, and preparing reports.
  • Collaborated with team members on tasks such as sorting mail into designated bins.
  • Maintained a clean work environment by removing debris from the loading dock area.
  • Assisted in training new employees on package handling processes.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Sorted packages to appropriate belt for final distribution.
  • Assisted in loading delivery trucks with prepared packages.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Protected company inventory by maintaining and organizing storage areas.
  • Palletized boxes to increase movement and shipment efficiency.
  • Braced, padded and supported items in packages to prevent shifting and damages.
  • Logged packaging activities and filed reports in company databases.
  • Recorded numbers of units handled or moved on daily production sheets or work tickets.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
  • Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
  • Protected items by wrapping in cling film, padded moving blankets and tape.
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
  • Directed items according to established routing schemes using computer-controlled scanning equipment to assist mail-sorting processes.

Student Assistant Secretary

Florida State College at Jacksonville
Jacksonville, FL
08.2005 - 12.2005
  • Prepared documents such as course syllabi, class rosters, and grade reports.
  • Managed office supplies inventory by ordering materials when necessary and tracking usage.
  • Provided administrative support such as filing, photocopying, scanning, faxing, and sorting mail.
  • Maintained library databases by organizing books according to subject matter or author name.
  • Processed invoices for payment in accordance with university procedures.
  • Designed promotional materials such as flyers, brochures, banners, posters., for various school programs.
  • Performed clerical duties such as typing letters or memos on behalf of faculty members.
  • Assisted administrative personnel and professors in providing photocopies and filings.
  • Followed school schedules and policies to promote safety and learning.
  • Answered incoming phone calls to address questions or transfer to appropriate staff members.
  • Graded exams, assignments and essays and recorded grades.

Campus Ground Maintenance

Florida State College at Jacksonville
Jacksonville, FL
05.2005 - 08.2005
  • Inspected trees for signs of disease or infestation; pruned trees to remove dead wood and reduce risk of damage from storms.
  • Cleared debris from sidewalks, driveways and parking lots using hand tools or power equipment.
  • Installed new landscaping features such as flower beds, shrubs and trees in accordance with design plans.
  • Weeded gardens by hand or with the use of herbicides; mulched flower beds to retain moisture.
  • Kept outdoor spaces looking clean and inviting with regular removal of leaves, sticks and other debris.
  • Operated vehicles and equipment safely to minimize risks to people and property.
  • Mowed and trimmed yards every weekly in line with maintenance standards.
  • Applied herbicides and pesticides to encourage healthy growth.
  • Pruned trees and bushes regularly for optimal shaping and better growth in upcoming seasons.
  • Mowed lawns and trimmed grass around sidewalks, flower beds and walls.
  • Removed debris and trash from surrounding areas and disposed of recyclable materials properly.
  • Lifted and removed fallen or damaged branches using hand and power tools.
  • Moved leaves and grass clippings using leaf blower.
  • Transported mulch, soil and sand using shovel and rake.
  • Pruned trees and bushes to improve visibility and shape.

Education

Associate Degree - Fire Science Technology

Florida State College At Jacksonville
Jacksonville, FL
05.2010

Diploma -

William M. Raines High
Jacksonville, FL
05.2005

Skills

  • Process Improvement
  • Workflow Optimization
  • Organizational Management
  • Performance Monitoring
  • Customer Service
  • Data Analysis
  • Performance Reporting
  • Health and Safety Compliance
  • Inventory Management
  • Assignment Delegation
  • Expense Reports
  • Staff Training
  • Employee Motivation
  • Performance Management
  • Operations Oversight
  • Staff Retention
  • Team Building/Leadership
  • Schedule Oversight
  • Policies and Procedures Implementation
  • Logistics Management
  • Warehouse Operations
  • High-Pressure Environments

Certification

  • Class D Security License
  • Recertification CPR Basic Life Support, 08/2010, Florida State College at Jacksonville
  • First Responder CPR Basic Life Support, 08/2008, Florida State College at Jacksonville

Reward Recognition

  • Manager of the Month May 2017
  • Manager of the Month June 2012
  • Package Handler of the Month Oct. 2008
  • Package Handler of the Month Mar. 2006
  • Package Handler of the Month Nov. 2005

References

Patricia Harris, 904-673-2688 Thomas Jefferson, 931-401-8917 Zachary Stovall, 972-792-8794

Accomplishments

Manager of the Month May 2017
Manager of the Month June 2012
Package Handler of the Month Oct. 2008
Package Handler of the Month Mar. 2006
Package Handler of the Month Nov. 2005

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Operations Manager

FedEx Ground
01.2021 - Current

Area Manager

FedEx Ground
08.2019 - 12.2020

Customer Service Representative

U-Haul Moving & Storage
04.2014 - 01.2015

Operations Manager

FedEx Ground
08.2010 - 08.2019

Package Handler

FedEx Ground
08.2007 - 08.2010

Order Selector

Winn Dixie Distribution
12.2006 - 08.2007

Package Handler

FedEx Ground
08.2005 - 12.2006

Student Assistant Secretary

Florida State College at Jacksonville
08.2005 - 12.2005

Campus Ground Maintenance

Florida State College at Jacksonville
05.2005 - 08.2005

Associate Degree - Fire Science Technology

Florida State College At Jacksonville

Diploma -

William M. Raines High

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Octavius Harris