Octayvia Foster
Southern Pines,NC
Summary
Dedicated, professional student with demonstrated strength in customer service, time management, trend tracking, and excellent customer relations. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
7
7
years of professional experience
Work History
Remote Associate Customer Care 1
Continuum Global Solutions
, NC
11.2023 - 01.2025
- Utilize strong listening skills to understand customers’ concerns and empathize with their situations
- Make tailored service recommendations after assessing and identifying customer needs
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
Remote Customer Service Agent
Advance Call Center Technologies
10.2020 - 11.2022
- Verified accounts information and personal data to maintain security and confidentiality
- Achieved 83 calls within established timelines to maintain adherence to quality and services
- Multi-tasked documents while speaking to customers
- Contacted customers about potential service upgrades, new services and account changes.
- Resolved customer complaints quickly and efficiently.
Cashier
Dollar Tree
Southern Pines, NC
11.2019 - 03.2020
- Handled sells transaction while operating cash register
- Maintained a high level of good communication
- Assisted in unloading trucks
- Stocked merchandise
Customer Service Representative
Anomaly Squared
Greensboro, NC
01.2018 - 01.2019
- Answered inbound calls to handle various concerns, set appointments and close sales
- Handled caller needs for sales, service, and account problems
- Displayed positive, professional, and empathetic tone to deliver consistently superior service
- Navigated multiple computer applications while conversing with customers
- Documenting all call information according to standard operating policies and procedures
Education
Medical Billing and Coding -
Sandhills Community College
05.2025
High School Diploma -
Wilmer Hutchins High School
Dallas, TX05.2024
Skills
- Outbound and Inbound Calls
- Attention to details
- Multi-tasking
- Effective Communication
- Self-Motivated
- Call Center Customer Service
- Problem solving
Timeline
Remote Associate Customer Care 1
Continuum Global Solutions
11.2023 - 01.2025
Remote Customer Service Agent
Advance Call Center Technologies
10.2020 - 11.2022
Cashier
Dollar Tree
11.2019 - 03.2020
Customer Service Representative
Anomaly Squared
01.2018 - 01.2019
Medical Billing and Coding -
Sandhills Community College
High School Diploma -
Wilmer Hutchins High School