Working remote for online Marketing industry handling customer complaints, (shipping status, returns, refunds etc.)
Customer Service Representative
TELETECH INC.
02.2023 - 03.2024
Providing world class customer service for inbound calls
Work on various client platform (AMEX, American Airlines, Boast Mobile; HEWIT PARKER; .
DISTRIBUTION & PACKING SPECIALIST
VICOM STAFFING AGENCY
01.2020 - 11.2022
Dispatch Shipments route in response to customers request; Coordinate With freight forwarder to expedite shipments. Packing and packaging orders; Production line receiver and Packer.
Education
B.SC - Business Admin.
University of Ibadan
01-2018
AA - Communications
IBADAN POLYTECHNIC
01-2014
Skills
Inbound/outbound calls
Email/chat
Analytics
Communication
Creativity
Strategic thinking
Payment processing
Quality assurance
[Product or service] support
Customer service excellence
Inbound customer service
Accomplishments
Resolved product issue through consumer testing.
Achieved my quota by completing Sales requirement with accuracy and efficiency.
Achieved Success through effectively with my skilled customer service .
Used Microsoft Excel to develop inventory tracking spreadsheets.