Octobio Jenkins
Portland
Summary
Dynamic professional with a proven track record at Consumer Cellular, excelling in conflict resolution and customer satisfaction. Recognized for enhancing user experience and consistently exceeding performance metrics. Skilled in time management and problem-solving, contributing to team success and fostering a collaborative work environment. Committed to delivering exceptional service and support.
Overview
10
10
years of professional experience
Work History
Monitor
People Ready Temp Agency
10.2024 - Current
- Mentored junior staff members on proper monitor usage techniques and troubleshooting strategies for common issues encountered during daily operations.
- Utilized advanced software applications for efficient data management and analysis, contributing to improved overall workflow efficiency.
- Contributed to the development of monitoring policies and procedures, promoting a standardized approach across all units.
- Participated in quality improvement initiatives aimed at enhancing patient safety and satisfaction within the facility.
Wearhouse Associate
Alpine Valley Bread
01.2022 - 10.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 50 pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Customer Service Representative
Consumer Cellular
06.2020 - 01.2022
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Customer Service Representative
Convergys
02.2017 - 09.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Janitorial Worker
Jani King Janitorial
11.2015 - 02.2017
- Swept hard surface floors using broom or push broom dust mop.
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
- Sanitized break area kitchen counters, tables and sinks.
- Kept building spaces premises clean inside and outside.
Education
GED -
GED
06-2005
Skills
- Time management
- Problem-solving
- Coordination and teamwork
- Friendly and respectful
- Conflict resolution
- Hard worker
- Time management
- Caring and responsible
Timeline
Monitor
People Ready Temp Agency
10.2024 - Current
Wearhouse Associate
Alpine Valley Bread
01.2022 - 10.2023
Customer Service Representative
Consumer Cellular
06.2020 - 01.2022
Customer Service Representative
Convergys
02.2017 - 09.2020
Janitorial Worker
Jani King Janitorial
11.2015 - 02.2017
GED -
GED
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