Odalis Luna
Austin,TX
Summary
Professional with deep experience in conservatorship, prepared for this role. Skilled in case management, legal compliance, and guardianship processes. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Conservatorship Specialist
Texas Department of Family Protective Services
06.2024 - Current
- Maintaining rapport with families and provide regarding a case.
- Maintaining rapport with families and providers
- Handling legal and court related tasks
- Create plans to help facilitate family reunification
Onsite Specialist
HEB Grocery Store
08.2020 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Internship Student
Communities In Schools, Cis
01.2023 - 05.2023
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Sorted, organized, and maintained files.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
Cashier
Bill Millers Bar-B-Q
10.2016 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Arts - Social Work
Texas State University
05-2023
High School Diploma -
KIPP Austin Collegiate
Austin, TX05-2019
Skills
- Effective Listening
- Clear Verbal Communication
- Clear Written Communication
- Cultural Awareness
- Understanding of Abuse Dynamics
- Training in Abuse Prevention Strategies
- Proficient in Two Languages
- Collaborative
- Team oriented
- Crisis intervention
- Strategic Decision-Making
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Conservatorship Specialist
Texas Department of Family Protective Services
06.2024 - Current
Internship Student
Communities In Schools, Cis
01.2023 - 05.2023
Onsite Specialist
HEB Grocery Store
08.2020 - 06.2024
Cashier
Bill Millers Bar-B-Q
10.2016 - 04.2021
Bachelor of Arts - Social Work
Texas State University
High School Diploma -
KIPP Austin Collegiate
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