Sasha Wood

• Conducted assessments of client needs to inform conservatorship decisions.
• Collaborated with multidisciplinary teams to develop and implement care plans.
• Managed documentation for court proceedings and compliance requirements.
• Engaged with families and stakeholders to facilitate communication and support services.
• Completed comprehensive assessments of families to identify needs and develop treatment plans.
• Documented client progress and outcomes to evaluate service effectiveness.
• Developed and implemented strategies to reduce and prevent family conflict.
• Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
• Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.

• Facilitated group therapy sessions, promoting peer support and shared experiences among participants.
• Established strong rapport with clients, fostering trust and open communication throughout recovery process.
• Advocated for clients' needs within community resources, ensuring access to essential support services.
• Assisted clients by helping develop skills and behaviors necessary to recover from addiction and modify behavior.
• Facilitated and conducted group therapy sessions to address PTSD, anger management, substance abuse and grief.
• Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
• Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.

• Developed and implemented training programs for new staff to enhance service efficiency.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control processes, optimizing stock levels to reduce waste.
• Analyzed sales data to identify trends, driving targeted marketing initiatives.
• Fostered a positive team environment by promoting collaboration and open communication.
• Streamlined workflow procedures, resulting in improved customer service response times.
• Mentored team members, enhancing their skills and preparing them for advanced roles.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Achievements

o I opened 2 stores and assisted with 2 others with recruiting, interviewing and training.

o I managed 5 different stores at different levels - all performed in the top of the district for operations and customer excellence while consistently maintaining a turnover rate under 45%, resulting in business growth.

o For three years, I was rated in the top 95 percentile for SM performance according to quarterly partner surveys focusing on leadership, morale and overall job satisfaction.

o I trained Assistant Managers on Business Acumen, Operational Standards and the Store Manager Approach - focused on planning and organization, inventory, scheduling, etc.

• Managed daily operations to ensure efficient store performance and customer satisfaction.
• Trained and mentored team members on beverage preparation and customer service standards.
• Monitored compliance with health and safety regulations, maintaining a safe work environment.
• Resolved conflicts between employees to maintain positive and productive work environments.
• Delegated daily tasks and responsibilities.

• Led sales team to achieve and exceed quarterly targets through strategic planning and execution.
• Developed and implemented training programs to enhance product knowledge among team members.
• Analyzed market trends to identify growth opportunities, improving sales strategies accordingly.
• Fostered relationships with key clients, enhancing customer satisfaction and loyalty.

• Directed daily operations to enhance store efficiency and customer satisfaction.
• Mentored and developed team members, fostering a culture of excellence and collaboration.
• Implemented inventory management systems to optimize stock levels and reduce waste.
• Analyzed sales data to identify trends, driving strategic promotions and product placements.

• Developed scheduling strategies to enhance staff productivity during peak hours.
• Resolved customer concerns swiftly, fostering positive relationships and loyalty to the brand.
• Analyzed sales trends to drive promotional activities and improve product offerings.
• Collaborated with management to execute local marketing initiatives, increasing community engagement.