Odalis Martinez Carranza
Fort Myers,FL
Summary
Dynamic Leasing Consultant with Northland Investment Corporation, adept at enhancing tenant satisfaction through effective communication and problem resolution. Skilled in lease agreements and housing compliance laws, I excel in delivering engaging property tours and fostering rapport with clients, ensuring seamless move-ins and compliance with fair housing policies.
Leasing professional with solid track record in managing tenant relations and lease agreements. Proven ability to maintain high occupancy rates and improve tenant satisfaction. Team-oriented with focus on adaptability and achieving results while leveraging strong communication and organizational skills.
Overview
7
7
years of professional experience
Work History
Leasing Consultant
Northland Investment Corporation
12.2023 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
Bulk Auditor
Simmons Pet Food
12.2021 - 04.2023
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Followed established auditing processes to meet internal and regulatory requirements.
Crew Lead
Wendy's
12.2019 - 05.2020
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Delegated tasks according to individual strengths, optimizing overall team performance and output.
- Addressed customer concerns promptly, resulting in improved satisfaction rates and repeat business.
Shift Manager
McDonald's
06.2018 - 08.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
Skills
- Service Excellence
- Understanding of Housing Compliance Laws
- Building rapport
- Fair housing policies
- Lease agreements
- CRM software
- Leasing and sales
- Effective Phone Etiquette
- Property tours
- Transparent Interaction
- Customer Engagement Techniques
Languages
Spanish
Native or Bilingual
Timeline
Leasing Consultant
Northland Investment Corporation
12.2023 - Current
Bulk Auditor
Simmons Pet Food
12.2021 - 04.2023
Crew Lead
Wendy's
12.2019 - 05.2020
Shift Manager
McDonald's
06.2018 - 08.2019
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