Odalis Ramirez-Maldonado

• Understood and executed instructions furnished in written, oral or diagram form.
• Created, built and maintained professional customer relationships.
• Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
• Assisted customers by responding to complaints and offering updates on back-ordered parts.
• Examined returned parts for defects and exchanged defective parts or refunded money.
• Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
• Handled all customer service issues quickly to maintain high satisfaction levels.
• Advised customers on substitution or modification of parts to replace original manufacturer parts.
• Achieved personal and store sales goals and service objectives.

Collected room deposits, fees, and payments.

• Operated multi-line telephone system to answer and direct high volume of calls.
• Confirmed appointments, communicated with clients, and updated client records