Kristina Jensen
Woodstock,IL
Summary
Dynamic and results-driven professional with extensive experience at Advanced Auto Parts, excelling in client relationship building and inventory management. Proven track record of enhancing customer satisfaction and driving sales through effective merchandising and staff training. Adept at resolving issues promptly, fostering loyalty, and implementing strategies that boost performance.
Overview
6
6
years of professional experience
Work History
Commercial Parts Professional
Advanced Auto Parts
04.2021 - Current
- Created, built and maintained professional customer relationships.
- Provided exceptional customer service, addressing concerns promptly and professionally to maintain client loyalty.
- Increased customer satisfaction by providing timely and accurate information on product availability and specifications.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Provided timely, insightful and accurate reports to upper management.
- Supervised and trained staff on product knowledge and customer service.
Retail Parts Professional
Advanced Auto Parts
09.2019 - Current
- Collaborated with team members to maintain a clean, organized, and efficient retail environment.
- Provided technical support for customers seeking guidance on installation or usage of purchased parts.
- Implemented promotional strategies that increased overall sales performance within the department.
- Handled customer inquiries and resolved issues in a timely manner, fostering positive relationships and repeat business.
Education
GED -
Woodstock High School
Woodstock Il Skills
- Client relationship building
- Merchandising
- Delivery scheduling
- Warranty administration
- Pricing strategies
- Returns handling
- Parts identification
- Ordering parts
- Customer service
- Invoice processing
- Inventory restocking
- Staff training
- Inventory management
- Sales promotion
- Returns processing
- Multitasking
- Attention to detail
Timeline
Commercial Parts Professional
Advanced Auto Parts
04.2021 - Current
Retail Parts Professional
Advanced Auto Parts
09.2019 - Current
GED -
Woodstock High School
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