Christy Mccoy
Spencer,WV
Summary
Resourceful Commercial Parts Professional experienced in parts inventory management, customer service, and sales strategy development. Achieved significant impact through effective supplier negotiations and process improvement initiatives while fostering strong relationships with suppliers and customers. Focused on delivering high-quality service and outstanding results in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Commercial Parts Professional
Advance Auto Parts
Spencer, WV
06.2014 - 10.2026
- Supported commercial customers with parts selection and order fulfillment at Advance Auto Parts.
- Processed phone orders using catalogs, pricing tools, and vehicle fitment systems.
- Managed customer inquiries and complaints regarding parts availability and pricing.
- Managed will-call pickups and coordinated timely delivery to ensure customer satisfaction.
- Assisted customers with battery testing, wiper selection, and basic product guidance.
- Provided technical support to customers with inquiries about parts and services.
- Prepared invoices, returns, and account paperwork for commercial transactions.
- Prepared quotes for potential clients based on their part requirements.
- Ensured orders were placed in a timely manner to meet customer needs.
- Executed inventory audits to ensure accurate stock levels and product availability.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
- Analyzed sales data to identify growth opportunities in specific markets, enhancing sales strategy.
Education
Roane County High School
Spencer, WVSkills
- Parts catalog lookup
- Vehicle fitment
- Parts identification and sourcing
- Order processing
- Order fulfillment
- Parts procurement
- Inventory management
- Inventory control
- Commercial sales
- Pricing analysis
- POS systems operations
- Problem solving
- Customer service
- Customer communication
- Client relationship building
- Relationship building
- Returns handling
- Automotive systems
- Ordering parts
Timeline
Commercial Parts Professional
Advance Auto Parts
06.2014 - 10.2026
Roane County High School