Juan Hernandez
Charlotte,NC
Summary
Parts Specialist with experience in automotive parts lookup, customer service, and order coordination. Strong in problem solving, communication, and time management, with a focus on accurate parts support and smooth daily operations.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Parts Specialist
Griffin Motor Company
Monroe, North Carolina
07.2025 - Current
- Supported Griffin Motor Company technicians with accurate parts lookup and orders.
- Assisted service advisors with customer parts requests and pickup coordination.
- Returned incorrect parts and managed core charges with vendor contacts.
- Communicated with suppliers to confirm availability, pricing, and delivery timing.
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Researched pricing, availability, compatibility, quality standards, and other factors related to purchasing decisions.
- Managed vendor relationships by ensuring that orders were filled accurately and on time.
Automotive Parts Specialist
O'Reilly Auto Parts
Charlotte, North Carolina
09.2024 - 07.2025
- Assisted customers with parts selection at O'Reilly Auto Parts counter
- Answered customer questions using clear service and product knowledge
- Located automotive parts using O'Reilly catalog and store systems
- Processed special orders and monitored customer follow-up requests
- Checked inventory levels and restocked shelves with incoming parts
- Handled returns, exchanges, and warranty paperwork for customers
- Boosted sales by capitalizing on cross-selling and upselling opportunities.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Sales Associate
Burlington Coat Factory Warehouse
Charlotte, North Carolina
11.2023 - 09.2024
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted Burlington Coat Factory Warehouse customers with fitting room requests and product questions.
- Processed sales transactions at the register using Burlington checkout and payment systems.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
Education
High School Diploma -
Independence High School
Charlotte, NC06-2025
Skills
- Parts catalog lookup
- Parts identification
- Customer parts service
- Inventory management
- Customer communication
- Problem solving
- Time management
- Team collaboration
- Improving customer satisfaction
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Parts Specialist
Griffin Motor Company
07.2025 - Current
Automotive Parts Specialist
O'Reilly Auto Parts
09.2024 - 07.2025
Sales Associate
Burlington Coat Factory Warehouse
11.2023 - 09.2024
High School Diploma -
Independence High School